163 tools · 28 open-source · 135 SaaS
The best customer support tools. Page 3 of 4.
Last updated October 3, 2026 · ranked by GitHub stars, growth and recent commits
Customer support tools 97–144 of 163
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Customer Support
Cobrowsing and session replay tool for customer support teams
SaaS
Gainsight
Customer Support
Customer success platform for health scoring and churn tracking
SaaS
Genesys Cloud
Customer Support
Cloud contact center and customer experience platform
SaaS
Gladly
Customer Support
Customer service platform organized around people rather than tickets
SaaS
Gleap
Testing & QA
Bug reporting, in-app feedback and support widget for software teams
SaaS
Gmelius
Email Clients & Servers
Shared inbox and workflow tool that runs inside Gmail
SaaS
Gorgias
Customer Support
Help desk built for Shopify and other e-commerce stores
SaaS
Groove
Customer Support
Shared inbox helpdesk for small support teams
SaaS
HaloITSM
Customer Support
ITIL-aligned IT service management and help desk software
SaaS
HappyFox
Customer Support
Help desk ticketing system with automation and a knowledge base
SaaS
HelpCrunch
Customer Support
Live chat, email and chatbot support in one inbox
SaaS
HelpDesk
Customer Support
Email ticketing system for small support teams
SaaS
HelpDocs
Docs & Wikis
Hosted knowledge base builder for customer help documentation
SaaS
Helpjuice
Docs & Wikis
Knowledge base platform with analytics and search
SaaS
Helpshift
Customer Support
In-app customer support and engagement platform for mobile games and apps
SaaS
Hiver
Customer Support
Shared inbox and helpdesk that works inside Gmail
SaaS
HubSpot Service Hub
Customer Support
Customer service software with ticketing, help center and live chat inside HubSpot
SaaS
Jira Service Management
Customer Support
Service desk and ITSM from Atlassian with request queues and SLAs
SaaS
JivoChat
Customer Support
Live chat and omnichannel messaging widget for small sites
SaaS
Kayako
Customer Support
Help desk and customer support platform with ticketing, live chat and self-service
SaaS
KnowledgeOwl
Docs & Wikis
Knowledge base software with article workflows and customer portals
SaaS
Kore.ai
Customer Support
Enterprise conversational AI platform for customer service and employee support agents
SaaS
Kustomer
Customer Support
Omnichannel customer service CRM with unified customer timelines
SaaS
Landbot
Customer Support
No-code chatbot and conversational AI builder for WhatsApp and websites
SaaS
Language I/O
Localization
Translation for customer support content across ticketing platforms
SaaS
Let's Bot
Customer Support
WhatsApp chatbot and Business API platform for automated customer support and campaigns
SaaS
LiveAgent
Customer Support
Help desk software with ticketing, live chat and a call center in one platform
SaaS
LiveChat
Customer Support
Live chat and ticketing software for websites
SaaSLivePerson
Customer Support
Conversational messaging and AI platform for enterprise customer care
SaaS
Netomi
Customer Support
AI customer service platform that automates support across chat, email and voice
SaaS
NICE CXone
Customer Support
Enterprise cloud contact center platform
SaaS
Nicereply
Forms & Surveys
Customer satisfaction survey tool for CSAT, NPS and CES scores in help desks
SaaS
Observe.AI
Customer Support
Conversation intelligence and AI agent platform for contact centers
SaaS
Olark
Customer Support
Live chat software for websites with chat transcripts and routing
SaaS
Plain
Customer Support
Customer support platform for B2B and technical products with an API-first design
SaaS
Planhat
Customer Support
Customer platform for customer success, account management and revenue teams
SaaS
Podium
Marketing & SEO
Messaging and reputation management platform for local businesses
SaaS
ProProfs Knowledge Base
Docs & Wikis
Knowledge base software for help centers, internal wikis and user manuals
SaaS
Pylon
Customer Support
B2B customer support platform that unifies Slack, email and chat with AI agents
SaaS
Quo
Team Chat
Business phone system with calls, texts and shared inboxes, formerly OpenPhone
SaaS
Re:amaze
Customer Support
Customer service desk and live chat for e-commerce brands
SaaS
respond.io
Customer Support
Customer conversation management over WhatsApp and other messaging apps
SaaS
Ringover
Team Chat
Cloud business phone system with calls, SMS and video for sales and support teams
SaaS
Salesforce Service Cloud
Customer Support
Case management and support suite on the Salesforce platform
SaaS
ManageEngine ServiceDesk Plus
Customer Support
ITIL-based IT help desk and service management software from ManageEngine
SaaS
Sierra
Customer Support
Platform for building conversational AI agents that handle customer service
SaaS
Smartsupp
Customer Support
Live chat with visitor recordings aimed at online shops
SaaS
SolarWinds Service Desk
Customer Support
Cloud IT service desk with asset management
SaaS