What is Groove used for?

Groove is a shared inbox helpdesk for small support teams, whose website now presents the Helply AI-native support platform. It is a good fit for small teams replacing a shared support mailbox.

How much does Groove cost?

Groove is a paid product with no free plan.

Is Groove open source?

No. Groove is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Groove include FreeScout, Libredesk and UVdesk.

What are some alternatives to Groove?

Groove competes with Help Scout, Front and Hiver. For open-source options, see Enlisted's ranked list of open-source Groove alternatives.

Groove: features, pricing and alternatives

About Groove

Groove is a shared inbox helpdesk designed for small support teams. It collects customer emails into a common inbox where agents can assign, discuss and reply, replacing personal mailboxes with one place for support conversations.

The website listed for Groove now shows Helply, an AI-native customer support platform, so the current product may be positioned differently from the original helpdesk. Helply describes AI agents that investigate, resolve and act on tickets, plus a help desk with inbox, messaging, knowledge base, analytics and workflows, channels including Slack, Teams, Discord, WhatsApp, phone and email, and a model with unlimited users where customers pay for AI work. A free trial and demo are offered.

Key features

Shared inbox for support email
Ticket assignment and collaboration
AI agents that resolve tickets in Helply
Channels such as Slack, WhatsApp and email

Good fit for

→Small teams replacing a shared support mailbox

Tags: help-desk; shared-inbox; customer-support; ai-agents; ticketing; saas

Groove: questions and answers

What is Groove used for?: Groove is a shared inbox helpdesk for small support teams, whose website now presents the Helply AI-native support platform. It is a good fit for small teams replacing a shared support mailbox.
How much does Groove cost?: Groove is a paid product with no free plan.
Is Groove open source?: No. Groove is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Groove include FreeScout, Libredesk and UVdesk.
What are some alternatives to Groove?: Groove competes with Help Scout, Front and Hiver. For open-source options, see Enlisted's ranked list of open-source Groove alternatives.