What is Kayako used for?

Kayako is a help desk and customer support platform with ticketing, shared inbox, live chat and knowledge base, plus AI-driven support automation. It is a good fit for scaling support for SaaS companies, reducing ticket backlogs with AI, and customer support for retail and ecommerce.

How much does Kayako cost?

Kayako is a paid product with no free plan. The Kay AI agent is charged at $1 per resolved ticket with no seat or setup fees. The full Kayako One helpdesk platform is priced through a conversation with the vendor.

Is Kayako open source?

No. Kayako is proprietary (closed-source) software. Open-source alternatives to Kayako include Libredesk, UVdesk and FreeScout.

What are some alternatives to Kayako?

Kayako competes with Zendesk, Freshdesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source Kayako alternatives.

Kayako: features, pricing and alternatives

About Kayako

Kayako is a commercial help desk and customer support platform. It covers email and chat channels, a ticketing system, a shared inbox, a knowledge base and a view of the customer journey, with AI features aimed at automating routine support work.

The vendor markets an AI-first approach in which its own team implements the product for customers, one product line at a time. It has industry pages for retail and ecommerce, SaaS and technology, financial services, and healthcare and wellness, and it offers integrations with other business tools.

Kayako is hosted software sold through demos and strategy sessions, with a pricing page, a help center, customer stories and webinars. It suits support teams that want AI to clear backlogs and speed up responses without hiring for every increase in volume.

Key features

Ticketing system and shared inbox
Email and chat support channels
AI support to automate tickets
Knowledge base for self-service
Customer journey view
Integrations with business tools

Good fit for

→Scaling support for SaaS companies
→Reducing ticket backlogs with AI
→Customer support for retail and ecommerce

Tags: help-desk; ticketing; shared-inbox; live-chat; ai-support; knowledge-base; saas

Kayako: questions and answers

What is Kayako used for?: Kayako is a help desk and customer support platform with ticketing, shared inbox, live chat and knowledge base, plus AI-driven support automation. It is a good fit for scaling support for SaaS companies, reducing ticket backlogs with AI, and customer support for retail and ecommerce.
How much does Kayako cost?: Kayako is a paid product with no free plan. The Kay AI agent is charged at $1 per resolved ticket with no seat or setup fees. The full Kayako One helpdesk platform is priced through a conversation with the vendor.
Is Kayako open source?: No. Kayako is proprietary (closed-source) software. Open-source alternatives to Kayako include Libredesk, UVdesk and FreeScout.
What are some alternatives to Kayako?: Kayako competes with Zendesk, Freshdesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source Kayako alternatives.