What is Olark used for?

Olark is live chat software for websites that now includes an AI agent which answers questions, qualifies visitors and hands off to humans. It is a good fit for marketing teams qualifying website visitors and small sites adding chat without engineering work.

How much does Olark cost?

Paid plans for Olark start at $29 per seat per month, and there is no free plan. A free trial is available.

Is Olark open source?

No. Olark is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Olark include Live Helper Chat, Chatwoot and Libredesk.

What are some alternatives to Olark?

Olark competes with LiveChat, Tawk.to and Tidio. For open-source options, see Enlisted's ranked list of open-source Olark alternatives.

Olark: features, pricing and alternatives

About Olark

Olark is a live chat product for websites that has been available since 2009. It lets teams talk to visitors in real time, keep chat transcripts and route conversations to the right people, and it now adds an AI agent aimed at marketers who juggle many jobs.

The AI agent is trained on the customer's own site in about a minute without code and, according to the vendor, answers questions from live content rather than stale training data. It looks at visitor behavior such as where they came from and what pages they viewed to help at the right moment, qualifies leads, routes them and knows when to bring in a human. The site groups its pitch around answering questions, generating leads, qualifying and routing, and optimizing campaigns. Olark is proprietary and delivered as a hosted service, with documentation and a pricing page. The vendor states that it is backed by Y Combinator.

Key features

Live chat widget with transcripts
AI agent trained on your own site
Lead qualification and routing
Behavior-based timing of chat prompts
Handoff from AI to human agents

Good fit for

→Marketing teams qualifying website visitors
→Small sites adding chat without engineering work

Tags: live-chat; ai-agent; lead-generation; customer-support; website; chatbot; saas

Olark: questions and answers

What is Olark used for?: Olark is live chat software for websites that now includes an AI agent which answers questions, qualifies visitors and hands off to humans. It is a good fit for marketing teams qualifying website visitors and small sites adding chat without engineering work.
How much does Olark cost?: Paid plans for Olark start at $29 per seat per month, and there is no free plan. A free trial is available.
Is Olark open source?: No. Olark is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Olark include Live Helper Chat, Chatwoot and Libredesk.
What are some alternatives to Olark?: Olark competes with LiveChat, Tawk.to and Tidio. For open-source options, see Enlisted's ranked list of open-source Olark alternatives.