About HelpCrunch
HelpCrunch is a hosted customer communication platform that brings several support and engagement tools into one product. Teams can talk to visitors through live chat, manage conversations from a shared inbox, publish help articles in a knowledge base and run email campaigns without switching between separate apps.
The feature set includes a chatbot with AI assistance for qualifying leads and answering questions around the clock, popups for capturing leads, and mobile apps so agents can reply on the go. Developers can embed support inside their own products with a JavaScript API, a REST API, webhooks and SDKs for iOS, Android and React Native.
HelpCrunch is proprietary and sold as a subscription with a free trial. The vendor publishes comparison pages positioning it against Intercom and Zendesk, so it is aimed at teams considering those tools that want a broadly similar mix of chat, inbox and knowledge base.
Key features
- Live chat with a shared team inbox
- AI chatbot for lead qualification
- Knowledge base for self-service articles
- Targeted email campaigns to customers
- Popups for lead capture
- Mobile apps and iOS, Android SDKs
- JavaScript and REST APIs with webhooks
Good fit for
- →SaaS customer support and onboarding chat
- →Teams comparing Intercom or Zendesk
- →In-app support inside mobile apps
- Tags
- live-chat
- shared-inbox
- chatbot
- knowledge-base
- email-marketing
- customer-support
- sdk
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