What is LiveChat used for?

LiveChat is live chat and ticketing software that lets website visitors talk to a support or sales team in real time. It is a good fit for answering visitor questions on a company website.

How much does LiveChat cost?

Paid plans for LiveChat start at $25 per seat per month, and there is no free plan. A free trial is available.

Is LiveChat open source?

No. LiveChat is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to LiveChat include Bytedesk, Chatwoot and Live Helper Chat.

What are some alternatives to LiveChat?

LiveChat competes with Tidio, Olark and Tawk.to. For open-source options, see Enlisted's ranked list of open-source LiveChat alternatives.

LiveChat: features, pricing and alternatives

About LiveChat

LiveChat is a live chat tool for websites. Visitors can open a chat window to ask questions, and agents answer from a shared dashboard, with ticketing to handle requests that need follow-up after the live conversation ends.

The vendor site could not be read when this entry was prepared, so detailed features, integrations and plans are not described here. LiveChat is a proprietary, hosted service sold by subscription; check the vendor for current capabilities and pricing.

Key features

Live chat widget for websites
Shared agent dashboard
Ticketing for follow-up requests
Hosted chat service

Good fit for

→Answering visitor questions on a company website

Tags: live-chat; customer-support; ticketing; website; help-desk; saas

LiveChat: questions and answers

What is LiveChat used for?: LiveChat is live chat and ticketing software that lets website visitors talk to a support or sales team in real time. It is a good fit for answering visitor questions on a company website.
How much does LiveChat cost?: Paid plans for LiveChat start at $25 per seat per month, and there is no free plan. A free trial is available.
Is LiveChat open source?: No. LiveChat is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to LiveChat include Bytedesk, Chatwoot and Live Helper Chat.
What are some alternatives to LiveChat?: LiveChat competes with Tidio, Olark and Tawk.to. For open-source options, see Enlisted's ranked list of open-source LiveChat alternatives.