About HubSpot Service Hub
HubSpot Service Hub is the customer service product within the HubSpot customer platform. It gives support teams ticketing, a help center and live chat, so requests from customers can be tracked and answered alongside the CRM records that sales and marketing teams already use.
Because it is one hub among several, next to marketing, sales, content, data and revenue products, service data can sit next to the rest of a company's customer information. The vendor describes the platform as AI-powered and offers a central place for building and managing AI agents across its products.
Service Hub is a hosted, commercial product with free and premium plans, and the vendor advertises a 14-day free trial of its customer service tools. Current plan names and prices are listed on HubSpot's pricing page. It suits growing support teams that already use or plan to use HubSpot.
Key features
- Ticketing for customer support requests
- Help center for self-service articles
- Live chat for website visitors
- Shared CRM data with sales and marketing hubs
- AI features for customer service
- Integrations through the HubSpot Marketplace
Good fit for
- →Growing support teams already on HubSpot CRM
- →Teams combining live chat and ticketing
- Tags
- customer-service
- help-desk
- ticketing
- live-chat
- help-center
- crm
- hubspot
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