What is Salesforce Agentforce used for?

Salesforce Agentforce is a platform for building and deploying autonomous AI agents that support employees and customers across Salesforce products. It is a good fit for automating customer service conversations, supporting sales teams with AI agents and handling employee requests with an agent.

Is Salesforce Agentforce free?

Yes. Salesforce Agentforce has a free plan, and paid plans start at $5 per seat per month.

Is Salesforce Agentforce open source?

No. Salesforce Agentforce is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Salesforce Agentforce include Botpress and Agenta.

What are some alternatives to Salesforce Agentforce?

Salesforce Agentforce competes with Microsoft Copilot Studio, ServiceNow and Google Gemini Enterprise. For open-source options, see Enlisted's ranked list of open-source Salesforce Agentforce alternatives.

Salesforce Agentforce: features, pricing and alternatives

About Salesforce Agentforce

Agentforce is Salesforce's platform for building, customizing and running autonomous AI agents. The agents are meant to support employees and customers around the clock, and they integrate with the wider Salesforce ecosystem so that they can use CRM data and act within business processes.

The Agentforce pages sit inside Salesforce's product portfolio, which includes Sales, Service, Marketing, Commerce, Analytics, Slack, Data and the core platform. This lets teams attach agents to the customer service, sales and marketing work they already do in Salesforce rather than adopting a separate tool.

It is a commercial hosted product sold by Salesforce, and the site links to pricing information that varies by region. Details of plans and usage charges are not reproduced in this entry, so check the Salesforce pricing page for the current structure.

Key features

Build and customize autonomous AI agents
Agents for employees and customers 24/7
Integration with Salesforce CRM data
Works across Sales, Service and Marketing clouds
Slack and platform connections

Good fit for

→Automating customer service conversations
→Supporting sales teams with AI agents
→Handling employee requests with an agent

Tags: ai-agents; salesforce; crm; automation; customer-service; agentforce; enterprise

Salesforce Agentforce: questions and answers

What is Salesforce Agentforce used for?: Salesforce Agentforce is a platform for building and deploying autonomous AI agents that support employees and customers across Salesforce products. It is a good fit for automating customer service conversations, supporting sales teams with AI agents and handling employee requests with an agent.
Is Salesforce Agentforce free?: Yes. Salesforce Agentforce has a free plan, and paid plans start at $5 per seat per month.
Is Salesforce Agentforce open source?: No. Salesforce Agentforce is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Salesforce Agentforce include Botpress and Agenta.
What are some alternatives to Salesforce Agentforce?: Salesforce Agentforce competes with Microsoft Copilot Studio, ServiceNow and Google Gemini Enterprise. For open-source options, see Enlisted's ranked list of open-source Salesforce Agentforce alternatives.