About Pega

Pega is an enterprise software company whose Pega Platform provides workflow automation, case management and real-time decisioning. It is used to automate processes, personalize customer engagement and modernize legacy systems, increasingly with AI agents and generative AI.

Its site highlights capabilities including workflow automation, AI agents, generative AI and predictive AI, and a Blueprint tool for going from an idea to an application quickly. CRM products include Customer Decision Hub, Customer Service and Sales Automation. The latest release listed is Pega Infinity '26, and solutions are organized by use case and by industries such as financial services, insurance, healthcare, communications, government, manufacturing and automotive.

Pega is a commercial product with demos and trials, a security and compliance section and cloud offerings. It is aimed at large organizations that run complex, regulated processes and need consistent decisioning across channels.