What is Salesforce used for?

Salesforce is a cloud CRM platform for sales, service and marketing teams to manage customers, deals and customer support in one system. It is a good fit for sales teams managing pipelines and support teams handling customer cases.

Is Salesforce open source?

No. Salesforce is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Salesforce include EspoCRM, Twenty and Krayin CRM.

What are some alternatives to Salesforce?

Salesforce competes with HubSpot, Dynamics 365 Sales and Zoho CRM. For open-source options, see Enlisted's ranked list of open-source Salesforce alternatives.

Salesforce: features, pricing and alternatives

About Salesforce

Salesforce is a commercial customer relationship management platform delivered as cloud software. Companies use it to track leads, accounts and opportunities, manage customer service cases, and run marketing and analytics, with a large ecosystem of add-on apps and consultants.

It is a proprietary, hosted service and is not self-hosted. The vendor's website could not be read when this entry was prepared, so the current product line, AI features and pricing should be confirmed on the official site.

Key features

Lead and opportunity tracking
Customer service case management
Marketing automation tools
App ecosystem and integrations

Good fit for

→Sales teams managing pipelines
→Support teams handling customer cases

Tags: crm; sales; customer-service; marketing; enterprise; cloud

Salesforce: questions and answers

What is Salesforce used for?: Salesforce is a cloud CRM platform for sales, service and marketing teams to manage customers, deals and customer support in one system. It is a good fit for sales teams managing pipelines and support teams handling customer cases.
Is Salesforce open source?: No. Salesforce is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Salesforce include EspoCRM, Twenty and Krayin CRM.
What are some alternatives to Salesforce?: Salesforce competes with HubSpot, Dynamics 365 Sales and Zoho CRM. For open-source options, see Enlisted's ranked list of open-source Salesforce alternatives.