What is Freshsales used for?

Freshsales is a sales CRM from Freshworks with built-in phone and email, AI lead scoring, kanban pipelines and a free trial. It is a good fit for small sales teams replacing spreadsheets and prioritizing leads by intent score.

How much does Freshsales cost?

Paid plans for Freshsales start at $9 per seat per month, and there is no free plan. A free trial is available.

Is Freshsales open source?

No. Freshsales is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Freshsales include Twenty, Krayin CRM and SuiteCRM.

What are some alternatives to Freshsales?

Freshsales competes with HubSpot, Pipedrive and Zoho CRM. For open-source options, see Enlisted's ranked list of open-source Freshsales alternatives.

Freshsales: features, pricing and alternatives

About Freshsales

Freshsales is a sales CRM from Freshworks designed to help teams capture leads, qualify them and close deals. It combines contact management, email and phone, and AI from Freddy to score leads and surface the ones with the strongest intent.

The product emphasizes smarter campaigns that generate and route leads, kanban views for planning the sales process with drag-and-drop cards, and a 360-degree view of each customer so reps can engage on their preferred channels with context. Reporting and insights help managers spot bottlenecks, and the Freshworks site lists features, integrations, product tours and a demo.

Freshsales is proprietary and delivered as a hosted service rather than software you run yourself. The homepage advertises new plans starting at $9 and a free trial, and a full pricing page lays out the tiers.

Key features

Built-in phone and email
AI lead scoring with Freddy
Kanban pipeline views
360-degree customer view
Lead capture and routing
Sales reporting and insights

Good fit for

→Small sales teams replacing spreadsheets
→Prioritizing leads by intent score

Tags: crm; sales; lead-scoring; ai; freshworks; pipeline; saas

Freshsales: questions and answers

What is Freshsales used for?: Freshsales is a sales CRM from Freshworks with built-in phone and email, AI lead scoring, kanban pipelines and a free trial. It is a good fit for small sales teams replacing spreadsheets and prioritizing leads by intent score.
How much does Freshsales cost?: Paid plans for Freshsales start at $9 per seat per month, and there is no free plan. A free trial is available.
Is Freshsales open source?: No. Freshsales is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Freshsales include Twenty, Krayin CRM and SuiteCRM.
What are some alternatives to Freshsales?: Freshsales competes with HubSpot, Pipedrive and Zoho CRM. For open-source options, see Enlisted's ranked list of open-source Freshsales alternatives.