What is Zoho CRM used for?

Zoho CRM is Zoho's cloud CRM for managing sales pipelines, contacts and automation, with AI assistants and team workspaces. It is a good fit for small sales teams managing pipelines and companies already using other Zoho apps.

Yes. Zoho CRM has a free plan, and paid plans start at ₹800 per seat per month. A free trial is also available.

Is Zoho CRM open source?

No. Zoho CRM is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zoho CRM include Wukong CRM 15, Krayin CRM and SuiteCRM.

What are some alternatives to Zoho CRM?

Zoho CRM competes with Salesforce, HubSpot and Pipedrive. For open-source options, see Enlisted's ranked list of open-source Zoho CRM alternatives.

Zoho CRM: features, pricing and alternatives

About Zoho CRM

Zoho CRM is a cloud customer relationship management application from Zoho that helps sales teams manage leads, contacts and deals in a single platform. It is used by businesses of different sizes and offers a free trial for teams that want to test it first.

Its AI features come under the Zia brand, with Zia Agents described as a multi-agent platform that blends AI with human work. The vendor also promotes CRM for Everyone, where different teams get their own Teamspaces with only the data they need, plus tools such as Zia Module Creation, which lets teams build modules from simple prompts, and Zia Custom Design, which generates a layout from an uploaded image.

Zoho CRM is proprietary and delivered as a hosted service, as part of the wider Zoho application suite. Plans and pricing are listed on the vendor's site, and a flexible free trial is offered to new users.

Key features

Sales pipeline and deal tracking
Contact and lead management
Sales automation workflows
Zia AI agents
Teamspaces for separate teams
Prompt-based custom module creation

Good fit for

→Small sales teams managing pipelines
→Companies already using other Zoho apps

Tags: crm; sales; automation; ai; pipeline; zoho; saas

Zoho CRM: questions and answers

What is Zoho CRM used for?: Zoho CRM is Zoho's cloud CRM for managing sales pipelines, contacts and automation, with AI assistants and team workspaces. It is a good fit for small sales teams managing pipelines and companies already using other Zoho apps.
Is Zoho CRM free?: Yes. Zoho CRM has a free plan, and paid plans start at ₹800 per seat per month. A free trial is also available.
Is Zoho CRM open source?: No. Zoho CRM is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zoho CRM include Wukong CRM 15, Krayin CRM and SuiteCRM.
What are some alternatives to Zoho CRM?: Zoho CRM competes with Salesforce, HubSpot and Pipedrive. For open-source options, see Enlisted's ranked list of open-source Zoho CRM alternatives.