What is Zoho Assist used for?

Zoho Assist is cloud-based remote support and unattended remote access software for IT help desks, MSPs and customer support teams. It is a good fit for IT help desks resolving employee tickets, MSPs managing client computers remotely and customer support teams guiding users through fixes.

Yes. Zoho Assist has a free plan. A free plan and a 15-day free trial are offered. Paid Remote Support and Unattended Access editions are sold monthly or yearly, with custom quotes for 10+ technicians or 200+ devices; prices are not in the page text.

Is Zoho Assist open source?

No. Zoho Assist is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zoho Assist include TigerVNC, Remmina and RustDesk.

What are some alternatives to Zoho Assist?

Zoho Assist competes with TeamViewer, AnyDesk and Splashtop. For open-source options, see Enlisted's ranked list of open-source Zoho Assist alternatives.

Zoho Assist: features, pricing and alternatives

About Zoho Assist

Zoho Assist is a cloud-based remote desktop product from Zoho. It lets technicians open secure, web-based sessions to PCs, laptops, mobile devices and servers, either on demand while a customer is present or unattended when no one is at the machine.

The service is built for attended support of Windows, Mac, Linux, iOS, Android and Chromebook devices, so one tool can cover a mixed fleet. Typical users are outsourced IT and managed service providers, customer support teams and internal help desks that need to troubleshoot quickly. Enterprise features add visibility into device health and customization options.

Zoho Assist is a commercial, hosted subscription service. Visitors can sign up for free to get started, and the vendor publishes its plans on a separate pricing page.

Key features

On-demand remote support sessions in the browser
Unattended access to computers and servers
Cross-platform support including mobile and Chromebook
Device health visibility for IT teams
Integrations and customization for enterprises

Good fit for

→IT help desks resolving employee tickets
→MSPs managing client computers remotely
→Customer support teams guiding users through fixes

Tags: remote-support; remote-access; unattended-access; help-desk; msp; zoho

Zoho Assist: questions and answers

What is Zoho Assist used for?: Zoho Assist is cloud-based remote support and unattended remote access software for IT help desks, MSPs and customer support teams. It is a good fit for IT help desks resolving employee tickets, MSPs managing client computers remotely and customer support teams guiding users through fixes.
Is Zoho Assist free?: Yes. Zoho Assist has a free plan. A free plan and a 15-day free trial are offered. Paid Remote Support and Unattended Access editions are sold monthly or yearly, with custom quotes for 10+ technicians or 200+ devices; prices are not in the page text.
Is Zoho Assist open source?: No. Zoho Assist is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zoho Assist include TigerVNC, Remmina and RustDesk.
What are some alternatives to Zoho Assist?: Zoho Assist competes with TeamViewer, AnyDesk and Splashtop. For open-source options, see Enlisted's ranked list of open-source Zoho Assist alternatives.