What is GoTo Resolve used for?

GoTo Resolve, formerly LogMeIn Resolve, is an IT management platform combining remote access, help desk ticketing and endpoint management. It is a good fit for small IT teams consolidating support tools, MSPs managing customer endpoints, and patching and securing company devices.

How much does GoTo Resolve cost?

GoTo Resolve is a paid product with no free plan. A free trial is available. Starter, Advanced and Complete plans for endpoint management, each with a minimum of 25 endpoints and a free start with no credit card; per-endpoint prices are not in the page text.

Is GoTo Resolve open source?

No. GoTo Resolve is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to GoTo Resolve include RustDesk, MeshCentral and Apache Guacamole.

What are some alternatives to GoTo Resolve?

GoTo Resolve competes with TeamViewer, Splashtop and ConnectWise ScreenConnect. For open-source options, see Enlisted's ranked list of open-source GoTo Resolve alternatives.

GoTo Resolve: features, pricing and alternatives

About GoTo Resolve

GoTo Resolve, branded on the vendor site as LogMeIn Resolve, is an IT management product that brings several jobs into one console. It targets IT departments and managed service providers who would otherwise run separate tools for remote access, ticketing and device management.

The platform covers remote access and support, helpdesk software and camera sharing for assisting users. On the management side it adds remote monitoring and management, mobile device management, patch management, managed antivirus and zero trust security, plus automation and integrations with other tools.

GoTo Resolve is a commercial, vendor-hosted product with a free start option, demos and a pricing page. It is best suited to growing IT teams that want a unified endpoint management platform instead of assembling point products.

Key features

Remote access and remote support sessions
Helpdesk ticketing for IT requests
Remote monitoring and management of endpoints
Patch management and managed antivirus
Mobile device management
Automation and third-party integrations

Good fit for

→Small IT teams consolidating support tools
→MSPs managing customer endpoints
→Patching and securing company devices

Tags: it-management; remote-support; endpoint-management; helpdesk; patch-management; msp; mdm

GoTo Resolve: questions and answers

What is GoTo Resolve used for?: GoTo Resolve, formerly LogMeIn Resolve, is an IT management platform combining remote access, help desk ticketing and endpoint management. It is a good fit for small IT teams consolidating support tools, MSPs managing customer endpoints, and patching and securing company devices.
How much does GoTo Resolve cost?: GoTo Resolve is a paid product with no free plan. A free trial is available. Starter, Advanced and Complete plans for endpoint management, each with a minimum of 25 endpoints and a free start with no credit card; per-endpoint prices are not in the page text.
Is GoTo Resolve open source?: No. GoTo Resolve is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to GoTo Resolve include RustDesk, MeshCentral and Apache Guacamole.
What are some alternatives to GoTo Resolve?: GoTo Resolve competes with TeamViewer, Splashtop and ConnectWise ScreenConnect. For open-source options, see Enlisted's ranked list of open-source GoTo Resolve alternatives.