What is ConnectWise ScreenConnect used for?

ConnectWise ScreenConnect is remote support, access and meeting software for IT teams and MSPs, available as cloud or on-premises. It is a good fit for help desks fixing problems on user devices, MSPs maintaining customer endpoints around the clock and controlling privileged access for administrators.

How much does ConnectWise ScreenConnect cost?

Paid plans for ConnectWise ScreenConnect start at $30 per month, and there is no free plan.

Is ConnectWise ScreenConnect open source?

No. ConnectWise ScreenConnect is proprietary (closed-source) software. Open-source alternatives to ConnectWise ScreenConnect include RustDesk, MeshCentral and Apache Guacamole.

Can I self-host ConnectWise ScreenConnect?

Yes. Although ConnectWise ScreenConnect is closed source, it can be self-hosted on your own servers, and the vendor also offers a hosted version.

What are some alternatives to ConnectWise ScreenConnect?

ConnectWise ScreenConnect competes with TeamViewer, AnyDesk and Splashtop. For open-source options, see Enlisted's ranked list of open-source ConnectWise ScreenConnect alternatives.

ConnectWise ScreenConnect: pricing and alternatives

About ConnectWise ScreenConnect

ConnectWise ScreenConnect is a remote support and access product used by IT departments and managed service providers. Technicians can start on-demand sessions to help users on any device, or set up unattended access so that they can reach and manage endpoints at any time.

The product line covers remote support, remote access and privileged access management, with features for mobile device support, remote camera sharing, endpoint management and patching, and integrations with popular IT tools. Its privileged access offering aims to remove shared credentials through zero-trust policies.

ScreenConnect is a commercial product with a free trial and separate pricing pages for remote support and remote access. The vendor lists an on-premises option alongside its cloud offering, which suits organizations with data residency or network restrictions.

Key features

On-demand remote support sessions
Unattended access to managed endpoints
Privileged access management with zero-trust policies
Mobile device support and camera sharing
Endpoint management and patching
Integrations with popular IT tools

Good fit for

→Help desks fixing problems on user devices
→MSPs maintaining customer endpoints around the clock
→Controlling privileged access for administrators

Tags: remote-support; remote-access; it-support; msp; privileged-access; on-premises

ConnectWise ScreenConnect: questions and answers

What is ConnectWise ScreenConnect used for?: ConnectWise ScreenConnect is remote support, access and meeting software for IT teams and MSPs, available as cloud or on-premises. It is a good fit for help desks fixing problems on user devices, MSPs maintaining customer endpoints around the clock and controlling privileged access for administrators.
How much does ConnectWise ScreenConnect cost?: Paid plans for ConnectWise ScreenConnect start at $30 per month, and there is no free plan.
Is ConnectWise ScreenConnect open source?: No. ConnectWise ScreenConnect is proprietary (closed-source) software. Open-source alternatives to ConnectWise ScreenConnect include RustDesk, MeshCentral and Apache Guacamole.
Can I self-host ConnectWise ScreenConnect?: Yes. Although ConnectWise ScreenConnect is closed source, it can be self-hosted on your own servers, and the vendor also offers a hosted version.
What are some alternatives to ConnectWise ScreenConnect?: ConnectWise ScreenConnect competes with TeamViewer, AnyDesk and Splashtop. For open-source options, see Enlisted's ranked list of open-source ConnectWise ScreenConnect alternatives.