What is ServiceNow used for?

ServiceNow is a cloud workflow platform for IT service management and enterprise process automation across IT, employee and customer operations. It is a good fit for IT help desk and incident management, and HR and employee service workflows.

How much does ServiceNow cost?

ServiceNow doesn't publish fixed prices; pricing is quoted on request.

Is ServiceNow open source?

No. ServiceNow is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to ServiceNow include iTop, GLPI and Snipe-IT.

What are some alternatives to ServiceNow?

ServiceNow competes with Pega, Appian and Jira Service Management. For open-source options, see Enlisted's ranked list of open-source ServiceNow alternatives.

ServiceNow: features, pricing and alternatives

About ServiceNow

ServiceNow is a commercial cloud platform for digital workflows. It began with IT service management, handling tickets, incidents and change requests, and has expanded into automation for areas such as HR, customer service and other enterprise processes.

The vendor sells it as a subscription platform with a low-code application builder, workflow tooling and AI features layered over a shared data model. It is delivered as a hosted service, and details of modules, editions and pricing are provided through the vendor's sales channels, so check its site for current offerings.

Key features

IT service management
Enterprise workflow automation
Low-code application development
AI-assisted workflows

Good fit for

→IT help desk and incident management
→HR and employee service workflows

Tags: itsm; workflow-automation; enterprise; low-code; service-management; it-operations; saas

ServiceNow: questions and answers

What is ServiceNow used for?: ServiceNow is a cloud workflow platform for IT service management and enterprise process automation across IT, employee and customer operations. It is a good fit for IT help desk and incident management, and HR and employee service workflows.
How much does ServiceNow cost?: ServiceNow doesn't publish fixed prices; pricing is quoted on request.
Is ServiceNow open source?: No. ServiceNow is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to ServiceNow include iTop, GLPI and Snipe-IT.
What are some alternatives to ServiceNow?: ServiceNow competes with Pega, Appian and Jira Service Management. For open-source options, see Enlisted's ranked list of open-source ServiceNow alternatives.