What is iTop used for?

iTop is an open-source, web-based IT service management platform with a configurable CMDB, helpdesk, change management and SLA tracking. It is a good fit for tracking IT assets and their relationships, running an ITIL-aligned service desk, and assessing the impact of changes on services.

Yes. iTop is open source under the AGPL-3.0 licence. Its source code is on GitHub at Combodo/iTop and is written mainly in PHP.

Yes. iTop is open source, so the software itself is free to use.

Can I self-host iTop?

Yes. iTop can be self-hosted on your own server or infrastructure.

What is iTop an alternative to?

iTop is an open-source alternative to ServiceNow, Jira Service Management, Freshservice and SolarWinds Service Desk. Other open-source alternatives to ServiceNow include GLPI.

Is iTop actively maintained?

Yes. The most recent commit to iTop was on 2 October 2026, and the latest release is 3.3.0, published on 15 September 2026. The project has 1.2k stars on GitHub.

iTop: open-source alternative to ServiceNow

About iTop

iTop, short for IT Operations Portal, is a web-based IT service management platform from Combodo. It combines a fully customizable configuration management database, a helpdesk system and a document management tool, and it follows ITIL practices, which makes it relevant for IT departments and service providers.

Its feature list covers configurable CMDB, helpdesk and incident management, service and contract management, change management, configurable SLA handling and a graphical impact analysis. There are CSV import tools for any data, consistency audits to check data quality and data synchronization for federation. It can be extended with many add-ons and web services, and the iTop Hub lets administrators discover and install extensions.

iTop is written in PHP and licensed under AGPL-3.0, and it runs on your own web server with documentation, GitHub Discussions and release notes for support. It suits IT teams that want an open-source tool for tracking assets and services alongside tickets, with the flexibility to model their own organization.

Key features

Configurable CMDB
Helpdesk and incident management
Change management
SLA and contract management
Graphical impact analysis
CSV import and data synchronization

Good fit for

→Tracking IT assets and their relationships
→Running an ITIL-aligned service desk
→Assessing the impact of changes on services

Built with: PHP
Tags: itsm; cmdb; helpdesk; itil; incident-management; change-management; php; self-hosted; service-desk

iTop: questions and answers

What is iTop used for?: iTop is an open-source, web-based IT service management platform with a configurable CMDB, helpdesk, change management and SLA tracking. It is a good fit for tracking IT assets and their relationships, running an ITIL-aligned service desk, and assessing the impact of changes on services.
Is iTop open source?: Yes. iTop is open source under the AGPL-3.0 licence. Its source code is on GitHub at Combodo/iTop and is written mainly in PHP.
Is iTop free?: Yes. iTop is open source, so the software itself is free to use.
Can I self-host iTop?: Yes. iTop can be self-hosted on your own server or infrastructure.
What is iTop an alternative to?: iTop is an open-source alternative to ServiceNow, Jira Service Management, Freshservice and SolarWinds Service Desk. Other open-source alternatives to ServiceNow include GLPI.
Is iTop actively maintained?: Yes. The most recent commit to iTop was on 2 October 2026, and the latest release is 3.3.0, published on 15 September 2026. The project has 1.2k stars on GitHub.