What is Freshservice used for?

Freshservice is an IT service desk and IT service management tool from Freshworks for handling requests, incidents and assets. It is a good fit for IT teams handling employee support requests.

How much does Freshservice cost?

Paid plans for Freshservice start at $19 per seat per month, and there is no free plan. A free trial is available.

Is Freshservice open source?

No. Freshservice is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Freshservice include Znuny, Trudesk and iTop.

What are some alternatives to Freshservice?

Freshservice competes with ServiceNow, Jira Service Management and SolarWinds Service Desk. For open-source options, see Enlisted's ranked list of open-source Freshservice alternatives.

Freshservice: features, pricing and alternatives

About Freshservice

Freshservice is an IT service management product from Freshworks. IT teams use it as a service desk where employees raise requests and incidents, and where those items are tracked, assigned and resolved with the help of automation.

The vendor site could not be read when this entry was prepared, so detailed modules, editions and pricing are not described here. Freshservice is a proprietary, hosted service sold by subscription; check the vendor for current capabilities, supported ITSM processes and costs.

Key features

IT service desk for employee requests
Incident tracking and resolution
ITSM tooling from Freshworks
Hosted service management

Good fit for

→IT teams handling employee support requests

Tags: itsm; service-desk; help-desk; it-support; freshworks; ticketing; saas

Freshservice: questions and answers

What is Freshservice used for?: Freshservice is an IT service desk and IT service management tool from Freshworks for handling requests, incidents and assets. It is a good fit for IT teams handling employee support requests.
How much does Freshservice cost?: Paid plans for Freshservice start at $19 per seat per month, and there is no free plan. A free trial is available.
Is Freshservice open source?: No. Freshservice is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Freshservice include Znuny, Trudesk and iTop.
What are some alternatives to Freshservice?: Freshservice competes with ServiceNow, Jira Service Management and SolarWinds Service Desk. For open-source options, see Enlisted's ranked list of open-source Freshservice alternatives.