What is LiveAgent used for?

LiveAgent is help desk software combining ticketing, live chat, a call center, a knowledge base and AI chatbot tools in one platform. It is a good fit for running multichannel customer support, adding live chat to a website, and handling support calls and tickets together.

How much does LiveAgent cost?

Paid plans for LiveAgent start at $19 per seat per month, and there is no free plan. A free trial is available.

Is LiveAgent open source?

No. LiveAgent is proprietary (closed-source) software. Open-source alternatives to LiveAgent include Libredesk, Bytedesk and UVdesk.

What are some alternatives to LiveAgent?

LiveAgent competes with Zendesk, Freshdesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source LiveAgent alternatives.

LiveAgent: features, pricing and alternatives

About LiveAgent

LiveAgent is a commercial help desk platform that brings several customer service channels into one workspace. Its core is a ticketing system, alongside live chat, social media chat, a call center, a knowledge base and AI agents.

The AI agents include a chatbot, an answer assistant that drafts replies, human handover for escalation and an autoresponder that resolves tickets automatically. The vendor also publishes templates, checklists, an academy and a glossary for support teams, and the interface is offered in a long list of languages.

LiveAgent is hosted software with a free trial, a demo and a pricing page, and it lists integrations with other tools. Business and industry solution pages show how to adapt the product to different kinds of organizations.

Key features

Ticketing system for email and other channels
Live chat and social media chat
Call center with call routing
Knowledge base for self-service
AI chatbot and answer assistant
Automatic ticket resolution with AI autoresponder

Good fit for

→Running multichannel customer support
→Adding live chat to a website
→Handling support calls and tickets together

Tags: help-desk; ticketing; live-chat; call-center; knowledge-base; ai-chatbot; saas

LiveAgent: questions and answers

What is LiveAgent used for?: LiveAgent is help desk software combining ticketing, live chat, a call center, a knowledge base and AI chatbot tools in one platform. It is a good fit for running multichannel customer support, adding live chat to a website, and handling support calls and tickets together.
How much does LiveAgent cost?: Paid plans for LiveAgent start at $19 per seat per month, and there is no free plan. A free trial is available.
Is LiveAgent open source?: No. LiveAgent is proprietary (closed-source) software. Open-source alternatives to LiveAgent include Libredesk, Bytedesk and UVdesk.
What are some alternatives to LiveAgent?: LiveAgent competes with Zendesk, Freshdesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source LiveAgent alternatives.