What is Hiver used for?

Hiver is a shared inbox and helpdesk that runs inside Gmail, expanding into an omnichannel service platform with AI agents, chat, Slack and voice. It is a good fit for support and operations teams sharing a Gmail inbox, and HR and finance teams handling internal requests.

How much does Hiver cost?

Paid plans for Hiver start at $35 per seat per month, and there is no free plan. A free trial is available.

Is Hiver open source?

No. Hiver is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Hiver include FreeScout, Libredesk and UVdesk.

What are some alternatives to Hiver?

Hiver competes with Front, Help Scout and Groove. For open-source options, see Enlisted's ranked list of open-source Hiver alternatives.

Hiver: features, pricing and alternatives

About Hiver

Hiver is a customer service platform that started as a shared inbox working inside Gmail. Teams use it to handle email collectively, with assignments, notes and visibility into who is handling what, so requests do not get lost between people.

The vendor now describes it as an agentic omnichannel platform covering email, chat, Slack, voice and SMS, and a self-updating help center. Hiver AI includes AI agents that resolve requests, a copilot, insights, AI quality assurance and an AI help center, alongside ticketing, analytics, automation, integrations, a customer portal and customer intelligence. It targets support, customer success, inbound sales, finance and HR teams across industries like logistics and professional services. Hiver is proprietary and delivered as a hosted service. Pricing for its omnichannel offering is on the vendor's pricing page, and customer stories describe faster response times.

Key features

Shared inboxes inside Gmail
Ticketing with automation and analytics
AI agents that resolve requests
Chat, Slack and voice channels
AI copilot and quality assurance
Customer portal and help center

Good fit for

→Support and operations teams sharing a Gmail inbox
→HR and finance teams handling internal requests

Tags: shared-inbox; help-desk; gmail; customer-support; ai-agents; ticketing; saas

Hiver: questions and answers

What is Hiver used for?: Hiver is a shared inbox and helpdesk that runs inside Gmail, expanding into an omnichannel service platform with AI agents, chat, Slack and voice. It is a good fit for support and operations teams sharing a Gmail inbox, and HR and finance teams handling internal requests.
How much does Hiver cost?: Paid plans for Hiver start at $35 per seat per month, and there is no free plan. A free trial is available.
Is Hiver open source?: No. Hiver is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Hiver include FreeScout, Libredesk and UVdesk.
What are some alternatives to Hiver?: Hiver competes with Front, Help Scout and Groove. For open-source options, see Enlisted's ranked list of open-source Hiver alternatives.