What is Front used for?

Front is a shared inbox that gathers email, live chat and text messages so customer-facing teams can assign and answer conversations together. It is a good fit for support teams sharing a single mailbox.

How much does Front cost?

Paid plans for Front start at $25 per seat per month, and there is no free plan. A free trial is available.

Is Front open source?

No. Front is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Front include FreeScout, Libredesk and Chatwoot.

What are some alternatives to Front?

Front competes with Help Scout, Zendesk and Hiver. For open-source options, see Enlisted's ranked list of open-source Front alternatives.

Front: features, pricing and alternatives

About Front

Front is a customer communication platform built around a shared inbox. It collects email, chat and text messages into one workspace, where team members can assign conversations, discuss them internally and reply, instead of passing messages around through personal mailboxes.

The vendor site could not be read when this entry was prepared, so detailed features, integrations and plans are not described here. Front is a proprietary, hosted service sold by subscription; check the vendor for current capabilities and pricing.

Key features

Shared team inbox
Email, chat and SMS in one place
Conversation assignment and collaboration
Hosted service for support teams

Good fit for

→Support teams sharing a single mailbox

Tags: shared-inbox; customer-support; email; sms; chat; collaboration; saas

Front: questions and answers

What is Front used for?: Front is a shared inbox that gathers email, live chat and text messages so customer-facing teams can assign and answer conversations together. It is a good fit for support teams sharing a single mailbox.
How much does Front cost?: Paid plans for Front start at $25 per seat per month, and there is no free plan. A free trial is available.
Is Front open source?: No. Front is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Front include FreeScout, Libredesk and Chatwoot.
What are some alternatives to Front?: Front competes with Help Scout, Zendesk and Hiver. For open-source options, see Enlisted's ranked list of open-source Front alternatives.