What is Tawk.to used for?

Tawk.to is a free live chat widget and shared inbox for websites, with ticketing, knowledge base, CRM and paid add-ons for extra agents and branding removal. It is a good fit for small sites adding live chat at no cost; and teams combining chat, tickets and a knowledge base.

Yes. Tawk.to has a free plan, and paid plans start at $29 per month.

Is Tawk.to open source?

No. Tawk.to is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Tawk.to include Libredesk, Chatwoot and Zammad.

What are some alternatives to Tawk.to?

Tawk.to competes with LiveChat, Tidio and Intercom. For open-source options, see Enlisted's ranked list of open-source Tawk.to alternatives.

Tawk.to: features, pricing and alternatives

About Tawk.to

tawk.to is a customer support suite whose core live chat product is free. It gives businesses a shared inbox for customer channels along with live chat, ticketing, a knowledge base, AI assistance and a CRM with pipelines, all accessible from a single dashboard and a chat widget on the website.

The vendor explains on a Why Free page how it funds the free offering, with optional paid add-ons such as additional hired agents and removal of tawk.to branding. The homepage product tour walks through the inbox, CRM and deal pipeline, automations, knowledge base, feedback tools, activity logs and the chat widget, and the interface is available in several languages. tawk.to is proprietary and delivered as a hosted service. The company states that using the core product costs nothing, and details of its add-ons are on the vendor's site.

Key features

Free live chat widget
Shared inbox for customer channels
Ticketing and knowledge base
Built-in CRM and pipeline
AI-assisted replies and automations
Optional paid agents and branding removal

Good fit for

→Small sites adding live chat at no cost
→Teams combining chat, tickets and a knowledge base

Tags: live-chat; free; help-desk; ticketing; knowledge-base; crm; customer-support

Tawk.to: questions and answers

What is Tawk.to used for?: Tawk.to is a free live chat widget and shared inbox for websites, with ticketing, knowledge base, CRM and paid add-ons for extra agents and branding removal. It is a good fit for small sites adding live chat at no cost; and teams combining chat, tickets and a knowledge base.
Is Tawk.to free?: Yes. Tawk.to has a free plan, and paid plans start at $29 per month.
Is Tawk.to open source?: No. Tawk.to is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Tawk.to include Libredesk, Chatwoot and Zammad.
What are some alternatives to Tawk.to?: Tawk.to competes with LiveChat, Tidio and Intercom. For open-source options, see Enlisted's ranked list of open-source Tawk.to alternatives.