What is Smartsupp used for?

Smartsupp is a live chat tool with visitor recordings, aimed at online shops that want to support and convert shoppers on their storefront. It is a good fit for answering shopper questions on e-commerce sites and reviewing visitor behavior to reduce abandoned carts.

Yes. Smartsupp has a free plan, and paid plans start at $17 per month. A free trial is also available.

Is Smartsupp open source?

No. Smartsupp is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Smartsupp include Live Helper Chat, Chatwoot and Libredesk.

What are some alternatives to Smartsupp?

Smartsupp competes with Tidio, LiveChat and Tawk.to. For open-source options, see Enlisted's ranked list of open-source Smartsupp alternatives.

Smartsupp: features, pricing and alternatives

About Smartsupp

Smartsupp is a hosted live chat product designed mainly for e-commerce stores. It places a chat widget on a shop's website so staff can answer shoppers' questions in real time, and it pairs chat with recordings of visitor sessions so teams can see how people actually move through the store.

Watching recordings alongside conversations helps shop owners understand why visitors hesitate or abandon a basket, and the chat itself can be used to guide shoppers toward a purchase. The product also commonly offers chatbot and messaging options, though the exact current feature set should be confirmed with the vendor.

Smartsupp is proprietary software delivered as a cloud service, so there is nothing to install on your own servers beyond a snippet or plugin on the storefront. It is a fit for small and mid-sized online retailers looking for a simple chat and visitor-insight tool.

Key features

Live chat widget for online shops
Recordings of visitor sessions
Shared inbox for shop support staff
Chatbot options for common questions
Storefront plugins and integrations

Good fit for

→Answering shopper questions on e-commerce sites
→Reviewing visitor behavior to reduce abandoned carts

Tags: live-chat; ecommerce; visitor-recordings; customer-support; chatbot; online-shop

Smartsupp: questions and answers

What is Smartsupp used for?: Smartsupp is a live chat tool with visitor recordings, aimed at online shops that want to support and convert shoppers on their storefront. It is a good fit for answering shopper questions on e-commerce sites and reviewing visitor behavior to reduce abandoned carts.
Is Smartsupp free?: Yes. Smartsupp has a free plan, and paid plans start at $17 per month. A free trial is also available.
Is Smartsupp open source?: No. Smartsupp is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Smartsupp include Live Helper Chat, Chatwoot and Libredesk.
What are some alternatives to Smartsupp?: Smartsupp competes with Tidio, LiveChat and Tawk.to. For open-source options, see Enlisted's ranked list of open-source Smartsupp alternatives.