What is Userlike used for?

Userlike is a commercial live chat and messaging platform from a German vendor, used for website and messaging-channel customer support. It is a good fit for website customer support chat and pre-sales questions from site visitors.

Yes. Userlike has a free plan, and paid plans start at €105 per month. A free trial is also available.

Is Userlike open source?

No. Userlike is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Userlike include Libredesk, Chatwoot and Live Helper Chat.

What are some alternatives to Userlike?

Userlike competes with LiveChat, Tidio and Intercom. For open-source options, see Enlisted's ranked list of open-source Userlike alternatives.

Userlike: features, pricing and alternatives

About Userlike

Userlike is a hosted customer messaging product that lets businesses talk to website visitors and customers in real time. It is offered by a vendor based in Germany and is typically considered by European companies that want a support chat tool with a focus on data protection.

The product centers on a chat widget for websites and apps, together with support for popular messaging channels, so agents can answer questions from one shared inbox. Teams use it to handle pre-sales questions and customer service conversations without asking customers to leave the page they are on.

Userlike is proprietary software delivered as a cloud service on a subscription basis. The details of its current plans and AI features are not covered here, so check the vendor site for the present feature set and pricing.

Key features

Live chat widget for websites
Messaging channel support in one inbox
Shared team inbox for agents
Chatbot and automation options
Hosted cloud service from a German vendor

Good fit for

→Website customer support chat
→Pre-sales questions from site visitors

Tags: live-chat; messaging; customer-support; website-chat; gdpr; shared-inbox

Userlike: questions and answers

What is Userlike used for?: Userlike is a commercial live chat and messaging platform from a German vendor, used for website and messaging-channel customer support. It is a good fit for website customer support chat and pre-sales questions from site visitors.
Is Userlike free?: Yes. Userlike has a free plan, and paid plans start at €105 per month. A free trial is also available.
Is Userlike open source?: No. Userlike is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Userlike include Libredesk, Chatwoot and Live Helper Chat.
What are some alternatives to Userlike?: Userlike competes with LiveChat, Tidio and Intercom. For open-source options, see Enlisted's ranked list of open-source Userlike alternatives.