Open-source Userlike alternatives

Chatwoot is an open-source, self-hostable customer support platform that gathers all customer conversations into one inbox. It is presented as an alternative to Intercom, Zendesk and Salesforce Service Cloud, and aims to give businesses control over their customer data while managing conversations across channels.

The shared inbox takes in website live chat, email, SMS and messaging channels such as Facebook, Instagram, Twitter, WhatsApp, Telegram and Line. An AI agent called Captain automates replies to common questions to reduce agent workload, and a built-in Help Center portal lets you publish articles and FAQs so customers can find answers themselves. Collaboration tools include private notes with mentions, labels, canned responses, auto-assignment based on availability, custom views and filters, a command bar and multi-language support.

Chatwoot is built with Ruby on Rails and Vue and can be run with Docker, with deployment guides on its help center. The repository license is listed as 'Other', so confirm which parts are open source. A hosted cloud version is also available for teams that prefer not to maintain their own server.

Libredesk is an open-source customer support platform that you host yourself and run as one binary. It brings email, a live chat widget for your website, and WhatsApp conversations (connected through the Meta Cloud API) into a shared inbox, and positions itself as a lightweight alternative to Zendesk, Intercom, and Chatwoot. It is released under the AGPL-3.0 license.

Teams can organize conversations with tags, custom statuses and attributes, snoozing, and search. Automations tag, assign, and route conversations by rules, macros apply saved replies and actions in a single step, and auto-assignment distributes work by agent capacity. SLA management warns about conversations at risk of missing targets, and CSAT ratings and analytics track response times and resolution rates.

A multilingual help center publishes a searchable knowledge base, an AI assistant can answer chat questions from it and hand off to an agent, and an agent copilot drafts replies and summarizes threads. Roles with per-action permissions, OIDC single sign-on, activity logs, an API, and webhooks cover administration. It is written in Go and Vue and suits small and mid-sized support teams.

Live Helper Chat is an open-source application that brings live customer support to your website. It is written in PHP and released under the Apache-2.0 license. The project says it is used in production serving over 10,000 chats a day with dozens of operators working at once.

Beyond text chat, it offers voice and video calls and screen sharing, web and mobile operator apps, and channels including Telegram, WhatsApp through Twilio, and Facebook Messenger. A bot builder lets you automate parts of the conversation, and topics point to AI chatbots, with a demo that features ChatGPT and streaming support.

Installation is by cloning the repository and installing Composer dependencies on PHP 8.2 or later, or by downloading a release package that already includes them. Documentation, forum discussions, and a Discord channel provide support. It suits small and large businesses that want a self-hosted chat widget and help desk tool, and developers who want to extend it.