What is Trengo used for?

Trengo is a shared inbox that brings WhatsApp, email, social and voice conversations into one place for customer support and sales teams. It is a good fit for e-commerce customer support on WhatsApp, hotel and travel guest messaging, and automating lead qualification chats.

How much does Trengo cost?

Paid plans for Trengo start at €349 per month, and there is no free plan.

Is Trengo open source?

No. Trengo is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Trengo include Libredesk, Chatwoot and FreeScout.

What are some alternatives to Trengo?

Trengo competes with respond.io, Front and Intercom. For open-source options, see Enlisted's ranked list of open-source Trengo alternatives.

Trengo: features, pricing and alternatives

About Trengo

Trengo is a hosted customer engagement platform that gathers messages from different channels into one omnichannel inbox. Support and sales teams can answer WhatsApp messages, emails and social media chats from a single dashboard instead of juggling separate apps.

The vendor is an official WhatsApp Business partner and also supports channels such as TikTok and voice. On top of the inbox it provides AI agents, including AI agents for voice, and AI journeys for automating conversation flows such as lead qualification and order status questions. Integrations connect it with shops and other business systems, and an API is documented for developers.

Trengo is proprietary software sold by subscription with a free trial and demos. Its marketing focuses on retail and e-commerce, travel and hospitality, health and wellness and leisure businesses, so it suits small and mid-sized companies that run most customer conversations on messaging apps.

Key features

Omnichannel inbox for messaging and email
Official WhatsApp Business partner integration
TikTok and voice channel support
AI agents, including for voice calls
AI journeys for automated conversation flows
Integrations with shops and business tools
Documented API for developers

Good fit for

→E-commerce customer support on WhatsApp
→Hotel and travel guest messaging
→Automating lead qualification chats

Tags: shared-inbox; whatsapp; omnichannel; customer-engagement; ai-agents; ecommerce; customer-support

Trengo: questions and answers

What is Trengo used for?: Trengo is a shared inbox that brings WhatsApp, email, social and voice conversations into one place for customer support and sales teams. It is a good fit for e-commerce customer support on WhatsApp, hotel and travel guest messaging, and automating lead qualification chats.
How much does Trengo cost?: Paid plans for Trengo start at €349 per month, and there is no free plan.
Is Trengo open source?: No. Trengo is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Trengo include Libredesk, Chatwoot and FreeScout.
What are some alternatives to Trengo?: Trengo competes with respond.io, Front and Intercom. For open-source options, see Enlisted's ranked list of open-source Trengo alternatives.