What is Kommo used for?

Kommo is a CRM built around chat apps, for selling and following up through WhatsApp, Instagram, TikTok and other messaging channels. It is a good fit for selling and following up through WhatsApp, and handling leads that arrive via social messengers.

How much does Kommo cost?

Paid plans for Kommo start at $25 per seat per month, and there is no free plan. A free trial is available.

Is Kommo open source?

No. Kommo is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Kommo include DeskcommCRM, Wacrm and LINE Harness.

What are some alternatives to Kommo?

Kommo competes with Pipedrive, Zoho CRM and respond.io. For open-source options, see Enlisted's ranked list of open-source Kommo alternatives.

Kommo: features, pricing and alternatives

About Kommo

Kommo is a customer relationship management platform designed around messaging apps. Instead of centering on email, it lets sales and support teams run conversations with leads in WhatsApp, Instagram, TikTok and other chat channels, and track those conversations as deals in a pipeline.

The product uses AI to help automate replies and conversation flows across those channels. New accounts can start a 14-day trial with full access to all features and 10 GB of storage without a credit card, and sign-in supports Google or Facebook accounts and two-step verification. Kommo is proprietary and delivered as a hosted service. Plans are described on the vendor's tariff page, and the platform is aimed at businesses that do much of their selling in chat.

Key features

Chat-channel CRM for WhatsApp and Instagram
AI help with conversation automation
Deal pipelines tied to conversations
14-day trial with full feature access
Two-step verification for sign-in

Good fit for

→Selling and following up through WhatsApp
→Handling leads that arrive via social messengers

Tags: crm; messaging; whatsapp; instagram; sales; ai; saas

Kommo: questions and answers

What is Kommo used for?: Kommo is a CRM built around chat apps, for selling and following up through WhatsApp, Instagram, TikTok and other messaging channels. It is a good fit for selling and following up through WhatsApp, and handling leads that arrive via social messengers.
How much does Kommo cost?: Paid plans for Kommo start at $25 per seat per month, and there is no free plan. A free trial is available.
Is Kommo open source?: No. Kommo is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Kommo include DeskcommCRM, Wacrm and LINE Harness.
What are some alternatives to Kommo?: Kommo competes with Pipedrive, Zoho CRM and respond.io. For open-source options, see Enlisted's ranked list of open-source Kommo alternatives.