What is Freshchat used for?

Freshchat is messaging and live chat software from Freshworks that supports chatbots and omnichannel conversations for customer support and sales. It is a good fit for website live chat for support and sales, self-service with AI bots, and messaging support in native apps.

Yes. Freshchat has a free plan, and paid plans start at $19 per seat per month. A free trial is also available.

Is Freshchat open source?

No. Freshchat is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Freshchat include Chatwoot, Bytedesk and Libredesk.

What are some alternatives to Freshchat?

Freshchat competes with Intercom, LiveChat and Tidio. For open-source options, see Enlisted's ranked list of open-source Freshchat alternatives.

Freshchat: features, pricing and alternatives

About Freshchat

Freshchat is a commercial customer messaging product from Freshworks. It offers live chat, chatbots and omnichannel messaging so support and sales teams can talk to customers on the channels they choose, including messaging, chat, email and voice.

The vendor highlights three areas: channel coverage across self-serve and agent-assisted options, AI-driven bots that can be deployed on websites, native apps and messaging channels, and a unified agent workspace that gives agents customer context. It also promotes an upgrade path to Freshdesk Omni for advanced ticketing and knowledge bases.

Freshchat is hosted software with a free trial, a demo, integrations and a pricing page on the Freshworks site. It is part of the broader Freshworks product family, which makes it a natural fit for teams already using other Freshworks tools.

Key features

Live chat for websites and apps
AI-driven chatbots on messaging channels
Omnichannel messaging, email and voice
Unified agent workspace with customer context
Upgrade path to Freshdesk Omni

Good fit for

→Website live chat for support and sales
→Self-service with AI bots
→Messaging support in native apps

Tags: live-chat; messaging; chatbots; customer-support; omnichannel; freshworks; saas

Freshchat: questions and answers

What is Freshchat used for?: Freshchat is messaging and live chat software from Freshworks that supports chatbots and omnichannel conversations for customer support and sales. It is a good fit for website live chat for support and sales, self-service with AI bots, and messaging support in native apps.
Is Freshchat free?: Yes. Freshchat has a free plan, and paid plans start at $19 per seat per month. A free trial is also available.
Is Freshchat open source?: No. Freshchat is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Freshchat include Chatwoot, Bytedesk and Libredesk.
What are some alternatives to Freshchat?: Freshchat competes with Intercom, LiveChat and Tidio. For open-source options, see Enlisted's ranked list of open-source Freshchat alternatives.