What is Gorgias used for?

Gorgias is a help desk made for Shopify and other online stores, bringing customer conversations and order information into one view. It is a good fit for online stores handling order questions and returns.

How much does Gorgias cost?

Paid plans for Gorgias start at $10 per month, and there is no free plan.

Is Gorgias open source?

No. Gorgias is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Gorgias include UVdesk, Zammad and FreeScout.

What are some alternatives to Gorgias?

Gorgias competes with Zendesk, Re:amaze and Help Scout. For open-source options, see Enlisted's ranked list of open-source Gorgias alternatives.

Gorgias: features, pricing and alternatives

About Gorgias

Gorgias is a customer support help desk designed around e-commerce. It connects to online stores such as Shopify so agents can see order details next to a customer's message and handle common requests like returns and order status more quickly.

The vendor site could not be read when this entry was prepared, so channels, automation features and plans are not described here. Gorgias is a proprietary, hosted service sold by subscription; check the vendor for current features and pricing.

Key features

Help desk built for online stores
Connects to Shopify stores
Customer conversations with order context
Hosted ticketing for support teams

Good fit for

→Online stores handling order questions and returns

Tags: help-desk; ecommerce; shopify; customer-support; ticketing; saas

Gorgias: questions and answers

What is Gorgias used for?: Gorgias is a help desk made for Shopify and other online stores, bringing customer conversations and order information into one view. It is a good fit for online stores handling order questions and returns.
How much does Gorgias cost?: Paid plans for Gorgias start at $10 per month, and there is no free plan.
Is Gorgias open source?: No. Gorgias is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Gorgias include UVdesk, Zammad and FreeScout.
What are some alternatives to Gorgias?: Gorgias competes with Zendesk, Re:amaze and Help Scout. For open-source options, see Enlisted's ranked list of open-source Gorgias alternatives.