What is Dixa used for?

Dixa is a customer service platform for e-commerce brands that unifies phone, email, chat and social with intelligent routing and an AI agent. It is a good fit for e-commerce support teams combining phone and chat, and routing customers to the right agent by skill.

How much does Dixa cost?

Paid plans for Dixa start at €89 per seat per month, and there is no free plan.

No. Dixa is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Dixa include Chatwoot, Zammad and Libredesk.

What are some alternatives to Dixa?

Dixa competes with Zendesk, Kustomer and Gladly. For open-source options, see Enlisted's ranked list of open-source Dixa alternatives.

Dixa: features, pricing and alternatives

About Dixa

Dixa is a customer service platform aimed at e-commerce brands. It puts phone, email, chat and social conversations on a single screen for the support team, with routing rules that decide which agent or bot handles each request.

Its capabilities include Team Hub for every conversation, workflow automation, performance and quality assurance tools, knowledge management, intelligent routing, an automation builder, advanced insights, an AI co-pilot, an AI voice agent and Mim, an AI agent that resolves inquiries autonomously. The vendor describes it as an agentic platform with intelligent handovers between AI and human agents.

Dixa is proprietary and delivered as a hosted service. Visitors can book a demo or product tour, and the site includes integrations, API documentation, a help center, system status and a referral program, with plans on its pricing page.

Key features

Unified phone, email, chat and social inbox
Intelligent routing of conversations
Mim AI agent for autonomous resolution
Automation builder for workflows
Quality assurance and insights
AI co-pilot and voice agent

Good fit for

→E-commerce support teams combining phone and chat
→Routing customers to the right agent by skill

Tags: customer-support; contact-center; ecommerce; ai-agent; routing; help-desk; saas

Dixa: questions and answers

What is Dixa used for?: Dixa is a customer service platform for e-commerce brands that unifies phone, email, chat and social with intelligent routing and an AI agent. It is a good fit for e-commerce support teams combining phone and chat, and routing customers to the right agent by skill.
How much does Dixa cost?: Paid plans for Dixa start at €89 per seat per month, and there is no free plan.
Is Dixa open source?: No. Dixa is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Dixa include Chatwoot, Zammad and Libredesk.
What are some alternatives to Dixa?: Dixa competes with Zendesk, Kustomer and Gladly. For open-source options, see Enlisted's ranked list of open-source Dixa alternatives.