What is Salesforce Service Cloud used for?

Salesforce Service Cloud is a case management and customer support suite built on the Salesforce platform for service teams. It is a good fit for support teams already using Salesforce CRM.

How much does Salesforce Service Cloud cost?

Paid plans for Salesforce Service Cloud start at $25 per seat per month, and there is no free plan.

Is Salesforce Service Cloud open source?

No. Salesforce Service Cloud is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Salesforce Service Cloud include Chatwoot, UVdesk and Zammad.

What are some alternatives to Salesforce Service Cloud?

Salesforce Service Cloud competes with Zendesk, Kustomer and ServiceNow. For open-source options, see Enlisted's ranked list of open-source Salesforce Service Cloud alternatives.

Salesforce Service Cloud: features, pricing and alternatives

About Salesforce Service Cloud

Salesforce Service Cloud is Salesforce's customer service application. It handles support cases, keeps customer information connected to the rest of the Salesforce platform, and gives service teams a place to manage requests from different channels.

The vendor site could not be read when this entry was prepared, so detailed features, editions and pricing are not described here. Service Cloud is a proprietary, hosted service sold by subscription as part of Salesforce; check the vendor for current capabilities and licensing.

Key features

Case management for support teams
Built on the Salesforce platform
Customer records tied to CRM
Hosted enterprise service software

Good fit for

→Support teams already using Salesforce CRM

Tags: customer-support; crm; case-management; salesforce; help-desk; enterprise; saas

Salesforce Service Cloud: questions and answers

What is Salesforce Service Cloud used for?: Salesforce Service Cloud is a case management and customer support suite built on the Salesforce platform for service teams. It is a good fit for support teams already using Salesforce CRM.
How much does Salesforce Service Cloud cost?: Paid plans for Salesforce Service Cloud start at $25 per seat per month, and there is no free plan.
Is Salesforce Service Cloud open source?: No. Salesforce Service Cloud is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Salesforce Service Cloud include Chatwoot, UVdesk and Zammad.
What are some alternatives to Salesforce Service Cloud?: Salesforce Service Cloud competes with Zendesk, Kustomer and ServiceNow. For open-source options, see Enlisted's ranked list of open-source Salesforce Service Cloud alternatives.