What is ManageEngine ServiceDesk Plus used for?

ManageEngine ServiceDesk Plus is ITIL-based IT help desk and service management software from ManageEngine combining ITSM, asset management and CMDB, on-premises or cloud. It is a good fit for running an ITIL-based IT help desk, and extending service management to HR and facilities.

Is ManageEngine ServiceDesk Plus free?

Yes. ManageEngine ServiceDesk Plus has a free plan, and paid plans start at $16 per seat per month. A free trial is also available.

Is ManageEngine ServiceDesk Plus open source?

No. ManageEngine ServiceDesk Plus is proprietary (closed-source) software. Open-source alternatives to ManageEngine ServiceDesk Plus include GLPI, iTop and Znuny.

Can I self-host ManageEngine ServiceDesk Plus?

Yes. Although ManageEngine ServiceDesk Plus is closed source, it can be self-hosted on your own servers, and the vendor also offers a hosted version.

What are some alternatives to ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus competes with Freshservice, Jira Service Management and ServiceNow. For open-source options, see Enlisted's ranked list of open-source ManageEngine ServiceDesk Plus alternatives.

ManageEngine ServiceDesk Plus: pricing and alternatives

About ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a commercial IT service management product from Zoho's ManageEngine division. It combines IT service management, IT asset management and a CMDB with enterprise service management capabilities for departments such as HR, facilities and finance.

It is built around ITIL practices, with AI features such as reply assistance and deep integrations with ManageEngine's other IT products. A multi-instance model supports enterprise service management across departments, and the vendor lists ITIL certification for a number of practices.

The vendor states that ServiceDesk Plus is available both on-premises and in the cloud, and offers a free trial and a free demo. It suits organizations that want an ITIL-aligned service desk that can expand beyond IT into other service teams.

Key features

ITIL-aligned IT service management
IT asset management and CMDB
Enterprise service management for HR and facilities
AI reply assistance for agents
Multi-instance model for departments
Available on-premises or in the cloud

Good fit for

→Running an ITIL-based IT help desk
→Extending service management to HR and facilities

Tags: itsm; help-desk; itil; asset-management; cmdb; on-premises; service-desk

ManageEngine ServiceDesk Plus: questions and answers

What is ManageEngine ServiceDesk Plus used for?: ManageEngine ServiceDesk Plus is ITIL-based IT help desk and service management software from ManageEngine combining ITSM, asset management and CMDB, on-premises or cloud. It is a good fit for running an ITIL-based IT help desk, and extending service management to HR and facilities.
Is ManageEngine ServiceDesk Plus free?: Yes. ManageEngine ServiceDesk Plus has a free plan, and paid plans start at $16 per seat per month. A free trial is also available.
Is ManageEngine ServiceDesk Plus open source?: No. ManageEngine ServiceDesk Plus is proprietary (closed-source) software. Open-source alternatives to ManageEngine ServiceDesk Plus include GLPI, iTop and Znuny.
Can I self-host ManageEngine ServiceDesk Plus?: Yes. Although ManageEngine ServiceDesk Plus is closed source, it can be self-hosted on your own servers, and the vendor also offers a hosted version.
What are some alternatives to ManageEngine ServiceDesk Plus?: ManageEngine ServiceDesk Plus competes with Freshservice, Jira Service Management and ServiceNow. For open-source options, see Enlisted's ranked list of open-source ManageEngine ServiceDesk Plus alternatives.