What is HaloITSM used for?

HaloITSM is ITIL-aligned IT service management software from Halo, covering incidents, knowledge and assets for IT teams and managed service providers. It is a good fit for internal IT help desks, managed service providers supporting clients, and public sector and education IT teams.

How much does HaloITSM cost?

Paid plans for HaloITSM start at £66 per seat per month, and there is no free plan. A free trial is available.

Is HaloITSM open source?

No. HaloITSM is proprietary (closed-source) software. Open-source alternatives to HaloITSM include iTop, GLPI and Frappe Helpdesk.

What are some alternatives to HaloITSM?

HaloITSM competes with Freshservice, Jira Service Management and SysAid. For open-source options, see Enlisted's ranked list of open-source HaloITSM alternatives.

HaloITSM: features, pricing and alternatives

About HaloITSM

HaloITSM is the IT service management product from Halo, a vendor that also sells enterprise service, customer service, CRM and professional services automation products on the same platform. It is aimed at IT teams that need a structured help desk aligned with ITIL practices for handling incidents and requests.

Capabilities listed on the Halo site include omnichannel intake, collaboration, service and incident management, knowledge management and asset tracking, along with an AI layer called Halo AI for automation. Halo also markets the platform to many sectors, among them public sector, education, healthcare, law firms and managed service providers.

HaloITSM is a commercial product sold by the vendor, who offers both a free trial and a booked demo. Pricing is published on a separate pricing page on the Halo site, so check there for current plans rather than relying on this summary.

Key features

ITIL-aligned incident and request management
Knowledge base management for agents and users
IT asset tracking
Omnichannel ticket intake
AI-assisted automation through Halo AI
Shared platform with ESM, CRM and PSA products

Good fit for

→Internal IT help desks
→Managed service providers supporting clients
→Public sector and education IT teams

Tags: itsm; help-desk; itil; incident-management; knowledge-base; asset-management; service-desk

HaloITSM: questions and answers

What is HaloITSM used for?: HaloITSM is ITIL-aligned IT service management software from Halo, covering incidents, knowledge and assets for IT teams and managed service providers. It is a good fit for internal IT help desks, managed service providers supporting clients, and public sector and education IT teams.
How much does HaloITSM cost?: Paid plans for HaloITSM start at £66 per seat per month, and there is no free plan. A free trial is available.
Is HaloITSM open source?: No. HaloITSM is proprietary (closed-source) software. Open-source alternatives to HaloITSM include iTop, GLPI and Frappe Helpdesk.
What are some alternatives to HaloITSM?: HaloITSM competes with Freshservice, Jira Service Management and SysAid. For open-source options, see Enlisted's ranked list of open-source HaloITSM alternatives.