What is UVdesk used for?

UVdesk Community is an open-source helpdesk and ticketing system built on Symfony, with mailbox, automation and support center features. It is a good fit for self-hosted customer support desk and small teams moving off Zendesk or Freshdesk.

Is UVdesk open source?

Yes. UVdesk is open source under the OSL-3.0 licence. Its source code is on GitHub at uvdesk/community-skeleton.

Yes. UVdesk is open source, so the software itself is free to use. Paid plans are also available, starting at $11 per seat per month.

Can I self-host UVdesk?

Yes. UVdesk can be self-hosted on your own server or infrastructure.

What is UVdesk an alternative to?

UVdesk is an open-source alternative to Zendesk, Freshdesk, Help Scout and Zoho Desk. Other open-source alternatives to Zendesk include FreeScout, Libredesk and Chatwoot.

Is UVdesk actively maintained?

Yes. The most recent commit to UVdesk was on 1 October 2026, and the latest release is v1.1.8, published on 19 September 2025. The project has 20k stars on GitHub.

UVdesk: open-source alternative to Zendesk, Freshdesk

About UVdesk

UVdesk Community Helpdesk, packaged in this repository as a project skeleton, is an open-source ticketing system for customer support. It turns incoming emails into support tickets that agents can work on, and it is built on Symfony and Backbone.js with a service-oriented, event-driven design meant to be easy to customize.

The standard distribution bundles several packages: a core framework with the APIs, an extension framework for third-party add-ons, an automation bundle for workflows and prepared responses, a mailbox component that converts emails to tickets, and a customizable support center portal. Repository topics also mention a knowledge base, e-commerce integrations and agent privileges.

It is released under the Open Software License 3.0 and can be self-hosted using a Docker runtime, a persistent Docker container or a Vagrant environment. The repository topics position it as an alternative to Zendesk, Freshdesk and osTicket, and the README links to a demo site.

Key features

Email-to-ticket conversion through mailboxes
Workflow automation and prepared responses
Customizable customer support center portal
Extension framework for add-ons
Agent privileges for support teams
Docker and Vagrant deployment options

Good fit for

→Self-hosted customer support desk
→Small teams moving off Zendesk or Freshdesk

Built with: CSS
Tags: helpdesk; ticketing; customer-support; symfony; self-hosted; knowledge-base; zendesk-alternative; mailbox

UVdesk: questions and answers

What is UVdesk used for?: UVdesk Community is an open-source helpdesk and ticketing system built on Symfony, with mailbox, automation and support center features. It is a good fit for self-hosted customer support desk and small teams moving off Zendesk or Freshdesk.
Is UVdesk open source?: Yes. UVdesk is open source under the OSL-3.0 licence. Its source code is on GitHub at uvdesk/community-skeleton.
Is UVdesk free?: Yes. UVdesk is open source, so the software itself is free to use. Paid plans are also available, starting at $11 per seat per month.
Can I self-host UVdesk?: Yes. UVdesk can be self-hosted on your own server or infrastructure.
What is UVdesk an alternative to?: UVdesk is an open-source alternative to Zendesk, Freshdesk, Help Scout and Zoho Desk. Other open-source alternatives to Zendesk include FreeScout, Libredesk and Chatwoot.
Is UVdesk actively maintained?: Yes. The most recent commit to UVdesk was on 1 October 2026, and the latest release is v1.1.8, published on 19 September 2025. The project has 20k stars on GitHub.