What is Libredesk used for?

Libredesk is a self-hosted customer support desk shipped as a single binary, combining email, live chat, and WhatsApp in one shared inbox with a help center and AI features. It is a good fit for small teams moving off Zendesk or Intercom, and support desks handling email and WhatsApp together.

Is Libredesk open source?

Yes. Libredesk is open source under the AGPL-3.0 licence. Its source code is on GitHub at abhinavxd/libredesk and is written mainly in Go.

Yes. Libredesk is open source, so the software itself is free to use.

Can I self-host Libredesk?

Yes. Libredesk can be self-hosted on your own server or infrastructure.

What is Libredesk an alternative to?

Libredesk is an open-source alternative to Zendesk, Intercom, Help Scout and Front. Other open-source alternatives to Zendesk include Chatwoot, Zammad and FreeScout.

Is Libredesk actively maintained?

Yes. The most recent commit to Libredesk was on 28 September 2026, and the latest release is v2.8.0, published on 22 August 2026. The project has 3k stars on GitHub.

Libredesk: open-source alternative to Zendesk, Intercom

About Libredesk

Libredesk is an open-source customer support platform that you host yourself and run as one binary. It brings email, a live chat widget for your website, and WhatsApp conversations (connected through the Meta Cloud API) into a shared inbox, and positions itself as a lightweight alternative to Zendesk, Intercom, and Chatwoot. It is released under the AGPL-3.0 license.

Teams can organize conversations with tags, custom statuses and attributes, snoozing, and search. Automations tag, assign, and route conversations by rules, macros apply saved replies and actions in a single step, and auto-assignment distributes work by agent capacity. SLA management warns about conversations at risk of missing targets, and CSAT ratings and analytics track response times and resolution rates.

A multilingual help center publishes a searchable knowledge base, an AI assistant can answer chat questions from it and hand off to an agent, and an agent copilot drafts replies and summarizes threads. Roles with per-action permissions, OIDC single sign-on, activity logs, an API, and webhooks cover administration. It is written in Go and Vue and suits small and mid-sized support teams.

Key features

Shared inbox for email, live chat, and WhatsApp
Searchable multilingual help center
AI assistant and agent copilot
Automations, macros, and auto-assignment
SLA tracking and CSAT ratings
Role-based permissions and OIDC single sign-on
API and webhooks

Good fit for

→Small teams moving off Zendesk or Intercom
→Support desks handling email and WhatsApp together

Built with: Go; Vue
Tags: helpdesk; customer-support; live-chat; whatsapp; shared-inbox; knowledge-base; self-hosted; ticketing

Libredesk: questions and answers

What is Libredesk used for?: Libredesk is a self-hosted customer support desk shipped as a single binary, combining email, live chat, and WhatsApp in one shared inbox with a help center and AI features. It is a good fit for small teams moving off Zendesk or Intercom, and support desks handling email and WhatsApp together.
Is Libredesk open source?: Yes. Libredesk is open source under the AGPL-3.0 licence. Its source code is on GitHub at abhinavxd/libredesk and is written mainly in Go.
Is Libredesk free?: Yes. Libredesk is open source, so the software itself is free to use.
Can I self-host Libredesk?: Yes. Libredesk can be self-hosted on your own server or infrastructure.
What is Libredesk an alternative to?: Libredesk is an open-source alternative to Zendesk, Intercom, Help Scout and Front. Other open-source alternatives to Zendesk include Chatwoot, Zammad and FreeScout.
Is Libredesk actively maintained?: Yes. The most recent commit to Libredesk was on 28 September 2026, and the latest release is v2.8.0, published on 22 August 2026. The project has 3k stars on GitHub.