Open-source Comm100 alternatives

Chatwoot is an open-source, self-hostable customer support platform that gathers all customer conversations into one inbox. It is presented as an alternative to Intercom, Zendesk and Salesforce Service Cloud, and aims to give businesses control over their customer data while managing conversations across channels.

The shared inbox takes in website live chat, email, SMS and messaging channels such as Facebook, Instagram, Twitter, WhatsApp, Telegram and Line. An AI agent called Captain automates replies to common questions to reduce agent workload, and a built-in Help Center portal lets you publish articles and FAQs so customers can find answers themselves. Collaboration tools include private notes with mentions, labels, canned responses, auto-assignment based on availability, custom views and filters, a command bar and multi-language support.

Chatwoot is built with Ruby on Rails and Vue and can be run with Docker, with deployment guides on its help center. The repository license is listed as 'Other', so confirm which parts are open source. A hosted cloud version is also available for teams that prefer not to maintain their own server.

Zammad is a browser-based helpdesk and customer support platform. Support teams use it to manage inquiries that arrive through email, chat, telephone and social media channels in a single ticket system, so conversations stay organized and the whole team can see what is happening.

The README stresses that the software is and will stay open source under the GNU AGPLv3. Ownership of the source code sits with the Zammad Foundation, an entity separate from commercial providers like Zammad GmbH, the company whose team does much of the development. The technology stack includes Ruby on Rails, GraphQL, TypeScript and Vue.

You can self-host Zammad on your own servers or buy hosting and support from the company behind it. It suits customer support, IT helpdesk and service teams that want an open-source ticketing system with multichannel support and control over where their data lives.

Libredesk is an open-source customer support platform that you host yourself and run as one binary. It brings email, a live chat widget for your website, and WhatsApp conversations (connected through the Meta Cloud API) into a shared inbox, and positions itself as a lightweight alternative to Zendesk, Intercom, and Chatwoot. It is released under the AGPL-3.0 license.

Teams can organize conversations with tags, custom statuses and attributes, snoozing, and search. Automations tag, assign, and route conversations by rules, macros apply saved replies and actions in a single step, and auto-assignment distributes work by agent capacity. SLA management warns about conversations at risk of missing targets, and CSAT ratings and analytics track response times and resolution rates.

A multilingual help center publishes a searchable knowledge base, an AI assistant can answer chat questions from it and hand off to an agent, and an agent copilot drafts replies and summarizes threads. Roles with per-action permissions, OIDC single sign-on, activity logs, an API, and webhooks cover administration. It is written in Go and Vue and suits small and mid-sized support teams.

Live Helper Chat is an open-source application that brings live customer support to your website. It is written in PHP and released under the Apache-2.0 license. The project says it is used in production serving over 10,000 chats a day with dozens of operators working at once.

Beyond text chat, it offers voice and video calls and screen sharing, web and mobile operator apps, and channels including Telegram, WhatsApp through Twilio, and Facebook Messenger. A bot builder lets you automate parts of the conversation, and topics point to AI chatbots, with a demo that features ChatGPT and streaming support.

Installation is by cloning the repository and installing Composer dependencies on PHP 8.2 or later, or by downloading a release package that already includes them. Documentation, forum discussions, and a Discord channel provide support. It suits small and large businesses that want a self-hosted chat widget and help desk tool, and developers who want to extend it.

Chaskiq is a free, source-available messaging platform for marketing, support and sales, described as the front line of customer service and as an alternative to Intercom, Drift and Crisp. It combines an embeddable web messenger with a dashboard that agents use to talk to customers.

Main features include customer segments with custom attributes, agent conversation routing, text chat with customizable content blocks, video calls, triggerable conversational bots, mailing campaigns, onboarding tours, quick replies, a multilingual help center and knowledge base, webhooks and a GraphQL API with OAuth. Integrations cover WhatsApp, Twitter DM, Slack, Calendly and Zoom, and a Pipedrive CRM integration. Data protection options include configurable GDPR consent, audits of access and record changes, composable roles and pluggable reports. The chat editor supports GIFs, embedded videos, a video recorder and code highlighting.

Chaskiq is built with Rails, React and GraphQL, and its license is listed as Other since it is source available. You run it on your own infrastructure, with development setup documented in the repository.

Bytedesk is an open-source platform that merges internal team instant messaging with omnichannel customer service. The project positions itself as an alternative to Slack combined with help desk products such as Zendesk, Intercom and HubSpot, and adds AI agents on top.

The feature set covers team IM with organizational structure, roles and permissions; customer service across multiple channels with routing strategies and an agent workbench; a knowledge base with internal docs, help center and FAQ; and ticket management with SLA tracking and reports. AI agents can chat through models such as Ollama, DeepSeek and ZhipuAI, answer from the knowledge base using retrieval, call functions and use MCP. Voice of customer tools, a FreeSwitch-based call center, WebRTC video service and REST APIs with SDKs are also included.

It is written in Java and released under the AGPL-3.0 licence. The quick start uses Docker Compose, which brings up supporting services including Redis, Elasticsearch, MySQL and Artemis alongside the application.

GOFLY Live Chat is a self-hosted live chat system for customer support, built with Go for the backend and Vue with Element UI for the frontend. It is aimed at developers who want to run their own private live-chat infrastructure on Golang rather than relying on a third-party hosted chat widget.

Its backend stack includes Gin for routing, JWT-based authentication, WebSocket for real-time messaging, GORM for the database layer and Cobra for the CLI, backed by a MySQL database. Setup involves creating a MySQL database, configuring the connection in a config file, and running the compiled binary, which listens on port 8081 and can be placed behind a reverse proxy for domain access; a chat widget can then be embedded on a website or linked directly for agents.

The README carries an explicit notice that the project is intended solely for personal learning and testing, and that commercial use and any illegal or non-compliant use are strictly prohibited. It is written in Go and HTML and released under the Apache-2.0 license, so anyone evaluating it for business use should review these stated restrictions first.