What is Comm100 used for?

Comm100 is an omnichannel customer service platform with live chat, chatbots, ticketing, voice and AI tools for support teams. It is a good fit for student support in higher education, secure patient communication in healthcare and automating routine support questions.

How much does Comm100 cost?

Paid plans for Comm100 start at $39 per seat per month, and there is no free plan. A free trial is available.

Is Comm100 open source?

No. Comm100 is proprietary (closed-source) software. Open-source alternatives to Comm100 include Bytedesk, Chatwoot and Libredesk.

What are some alternatives to Comm100?

Comm100 competes with LiveChat, Intercom and Zendesk. For open-source options, see Enlisted's ranked list of open-source Comm100 alternatives.

Comm100: features, pricing and alternatives

About Comm100

Comm100 is a commercial customer service platform that unifies live chat, ticketing and messaging, a knowledge base, queue management, voice and booking in one product. It is positioned as an omnichannel hub for support teams.

A suite of AI tools covers an AI agent for automated resolution, a copilot for human agents, insights, knowledge, quality assurance and training. Platform features include analytics, integrations and security. The vendor targets industries such as higher education, gaming, government, technology, banking and finance, healthcare, insurance and telecom, and highlights HIPAA-secure communication for healthcare.

Comm100 is hosted software sold through demos and contact with sales, with a pricing page and an ROI calculator for estimating the capacity an AI agent could add to a support team.

Key features

Live chat and ticketing in one platform
Knowledge base and queue management
Voice and appointment booking
AI agent and AI copilot for support
AI quality assurance and training
Analytics and integrations

Good fit for

→Student support in higher education
→Secure patient communication in healthcare
→Automating routine support questions

Tags: customer-service; live-chat; omnichannel; ticketing; ai-agent; chatbot; saas

Comm100: questions and answers

What is Comm100 used for?: Comm100 is an omnichannel customer service platform with live chat, chatbots, ticketing, voice and AI tools for support teams. It is a good fit for student support in higher education, secure patient communication in healthcare and automating routine support questions.
How much does Comm100 cost?: Paid plans for Comm100 start at $39 per seat per month, and there is no free plan. A free trial is available.
Is Comm100 open source?: No. Comm100 is proprietary (closed-source) software. Open-source alternatives to Comm100 include Bytedesk, Chatwoot and Libredesk.
What are some alternatives to Comm100?: Comm100 competes with LiveChat, Intercom and Zendesk. For open-source options, see Enlisted's ranked list of open-source Comm100 alternatives.