What is LivePerson used for?

LivePerson is an enterprise conversational messaging and AI platform for customer care, with analytics and tooling to build and evaluate AI chatbots. It is a good fit for moving contact centers from voice to messaging, conversational commerce for retail and customer care in regulated industries.

How much does LivePerson cost?

LivePerson doesn't publish fixed prices; pricing is quoted on request.

Is LivePerson open source?

No. LivePerson is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to LivePerson include Chatwoot and Botpress.

What are some alternatives to LivePerson?

LivePerson competes with Genesys Cloud, NICE CXone and Ada. For open-source options, see Enlisted's ranked list of open-source LivePerson alternatives.

LivePerson: features, pricing and alternatives

About LivePerson

LivePerson is a commercial conversational AI platform used by large brands to talk with customers through messaging. Its core product, Conversational Cloud, is meant to identify customer intent and deliver personalized digital experiences, replacing phone queues and email with asynchronous messaging.

The wider portfolio includes Conversational Intelligence and Insights, which analyzes conversations to improve engagement and agent performance, and Syntrix, aimed at evaluating AI agents and training live agents. There is also an AI chatbot toolset, a catalog of integrations and managed services for organizations that want a turnkey contact center setup.

The vendor targets industries such as financial services, retail, travel and hospitality, healthcare, telecom and automotive, with use cases like customer service, conversational commerce, voice-to-digital migration and IT service management. LivePerson is proprietary software delivered as a hosted service and sold through sales engagement.

Key features

Conversational Cloud messaging platform
Intent detection for personalized responses
Conversation analytics and insights
AI chatbot toolset
Evaluation of AI agents and training for live agents
Catalog of integrations
Managed contact center services

Good fit for

→Moving contact centers from voice to messaging
→Conversational commerce for retail
→Customer care in regulated industries

Tags: conversational-ai; messaging; customer-care; chatbot; analytics; enterprise; contact-center

LivePerson: questions and answers

What is LivePerson used for?: LivePerson is an enterprise conversational messaging and AI platform for customer care, with analytics and tooling to build and evaluate AI chatbots. It is a good fit for moving contact centers from voice to messaging, conversational commerce for retail and customer care in regulated industries.
How much does LivePerson cost?: LivePerson doesn't publish fixed prices; pricing is quoted on request.
Is LivePerson open source?: No. LivePerson is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to LivePerson include Chatwoot and Botpress.
What are some alternatives to LivePerson?: LivePerson competes with Genesys Cloud, NICE CXone and Ada. For open-source options, see Enlisted's ranked list of open-source LivePerson alternatives.