About Ada

Ada is a hosted platform that uses AI to answer and resolve customer service questions without a human agent. It is aimed at companies that receive large volumes of repetitive inquiries and want to automate a share of them across digital chat and voice channels.

The idea is to put an AI agent in front of customers, let it handle common requests end to end, and hand more complicated conversations to people. Support leaders typically use this kind of tool to cut ticket volume and keep response times short outside business hours.

Ada is proprietary software sold to businesses, typically through sales contact rather than self-serve sign-up. The vendor site could not be read when this entry was prepared, so specific features, integrations and pricing are not described here.