What is Tidio used for?

Tidio is a live chat, chatbot and help desk platform for small online stores, with the Lyro AI agent and visual automation flows. It is a good fit for small online stores answering questions around the clock, and turning chat conversations into leads and bookings.

Yes. Tidio has a free plan, and paid plans start at $24.17 per month. A free trial is also available.

Is Tidio open source?

No. Tidio is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Tidio include Live Helper Chat, Chatwoot and Libredesk.

What are some alternatives to Tidio?

Tidio competes with LiveChat, Tawk.to and Smartsupp. For open-source options, see Enlisted's ranked list of open-source Tidio alternatives.

Tidio: features, pricing and alternatives

About Tidio

Tidio is a customer service platform used mostly by small online businesses. It combines live chat with a help desk and chatbots, and it promotes Lyro, an AI agent that answers customer questions and turns other conversations into sales, leads and bookings.

The product page lists live chat, the Lyro AI agent, a help desk for replying to tickets across channels, Flows for building automations and a library of integrations. Related offerings include Hubi AI, an AI coworker for on-brand marketing, and Tidio Labs, which builds custom AI solutions, and a Premium plan adds done-for-you automation and tailored limits. Visitors can watch a demo or contact sales. Tidio is proprietary and delivered as a hosted service. A free trial of Lyro is offered, and plans are described on the vendor's pricing page.

Key features

Live chat for websites
Lyro AI customer service agent
Help desk for multichannel tickets
Flows for visual automation
Integrations with store platforms
Premium plan with custom limits

Good fit for

→Small online stores answering questions around the clock
→Turning chat conversations into leads and bookings

Tags: live-chat; chatbot; customer-support; ai-agent; ecommerce; help-desk; saas

Tidio: questions and answers

What is Tidio used for?: Tidio is a live chat, chatbot and help desk platform for small online stores, with the Lyro AI agent and visual automation flows. It is a good fit for small online stores answering questions around the clock, and turning chat conversations into leads and bookings.
Is Tidio free?: Yes. Tidio has a free plan, and paid plans start at $24.17 per month. A free trial is also available.
Is Tidio open source?: No. Tidio is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Tidio include Live Helper Chat, Chatwoot and Libredesk.
What are some alternatives to Tidio?: Tidio competes with LiveChat, Tawk.to and Smartsupp. For open-source options, see Enlisted's ranked list of open-source Tidio alternatives.