Yellow.ai

Yellow.ai is a commercial platform for building and running conversational AI agents. Enterprises use it to automate customer experience (CX) work such as support requests and to handle employee experience (EX) tasks such as internal service questions.

The platform includes an agent builder for creating agents for different channels, a conversational knowledge base that applies retrieval-augmented generation, an AI copilot for previewing and debugging agent behavior, automated testing before release, and analytics. Channels covered include voice and calls, text and chat, and email, with agent assist for human staff and integrations with tools such as Zendesk, Freshdesk, HubSpot and Genesys.

The vendor says the platform works with many large language models and highlights enterprise-grade security. It also promotes a desktop agent called Nexus EDGE for employee experience. Yellow.ai is proprietary, sold to enterprises in sectors like banking, healthcare, utilities and retail, with demos and sales contact rather than self-serve use.