What is ChatGPT-On-CS used for?

ChatGPT-On-CS is an AI customer service bot for Chinese e-commerce platforms such as Pinduoduo, Qianniu, and Douyin that auto-replies to inquiries using large language models and a custom knowledge base. It is a good fit for automating store customer service and handling after-sales appeals at scale.

Is ChatGPT-On-CS open source?

Yes. ChatGPT-On-CS is open source under the AGPL-3.0 licence. Its source code is on GitHub at cs-lazy-tools/ChatGPT-On-CS and is written mainly in TypeScript.

Is ChatGPT-On-CS free?

Yes. ChatGPT-On-CS is open source, so the software itself is free to use. A managed cloud version is also available.

Can I self-host ChatGPT-On-CS?

Yes. ChatGPT-On-CS can be self-hosted on your own server or infrastructure.

What are some alternatives to ChatGPT-On-CS?

Similar open-source tools in the Customer Support category include UVdesk, Frappe Helpdesk and Libredesk. SaaS products in the same category include Ada, AgenticRelay and AssistBot.

Is ChatGPT-On-CS actively maintained?

Yes. The most recent commit to ChatGPT-On-CS was on 27 August 2026, and the latest release is v1.4.5, published on 7 September 2024. The project has 4.4k stars on GitHub.

ChatGPT-On-CS: open-source customer support

About ChatGPT-On-CS

ChatGPT-On-CS is an AI customer service robot for e-commerce, built around large language models. It automatically replies to customer inquiries, answers product questions, and handles after-sales appeals across Chinese platforms including Pinduoduo, Qianniu, and Douyin shops, with unified handling of WeChat, Xiaohongshu, JD, Bilibili, Weibo, and others. The documentation is in Chinese and the code is released under the AGPL-3.0 license.

It can connect to models such as GPT, Tongyi Qianwen, ERNIE, and DeepSeek, handles text, voice, and images, can use plugins to reach external resources, and supports building company-specific AI applications on your own knowledge base. The project is also marketed as a professional e-commerce customer service SaaS by Jinxiao Data Cloud, with an online trial and an application center.

It suits online merchants and service teams on Chinese e-commerce platforms who want to automate frequent questions and unify several store inboxes. Automating customer chat on third-party platforms may be subject to each platform's rules.

Key features

Auto-replies for e-commerce customer inquiries
Support for Pinduoduo, Qianniu, and Douyin shops
Unified reception across many platforms
Choice of LLMs including DeepSeek and Qwen
Custom knowledge base
Handles text, voice, and images

Good fit for

→Automating store customer service
→Handling after-sales appeals at scale

Built with: TypeScript
Tags: customer-service; chatbot; ecommerce; llm; automation; chinese; deepseek; knowledge-base

ChatGPT-On-CS: questions and answers

What is ChatGPT-On-CS used for?: ChatGPT-On-CS is an AI customer service bot for Chinese e-commerce platforms such as Pinduoduo, Qianniu, and Douyin that auto-replies to inquiries using large language models and a custom knowledge base. It is a good fit for automating store customer service and handling after-sales appeals at scale.
Is ChatGPT-On-CS open source?: Yes. ChatGPT-On-CS is open source under the AGPL-3.0 licence. Its source code is on GitHub at cs-lazy-tools/ChatGPT-On-CS and is written mainly in TypeScript.
Is ChatGPT-On-CS free?: Yes. ChatGPT-On-CS is open source, so the software itself is free to use. A managed cloud version is also available.
Can I self-host ChatGPT-On-CS?: Yes. ChatGPT-On-CS can be self-hosted on your own server or infrastructure.
What are some alternatives to ChatGPT-On-CS?: Similar open-source tools in the Customer Support category include UVdesk, Frappe Helpdesk and Libredesk. SaaS products in the same category include Ada, AgenticRelay and AssistBot.
Is ChatGPT-On-CS actively maintained?: Yes. The most recent commit to ChatGPT-On-CS was on 27 August 2026, and the latest release is v1.4.5, published on 7 September 2024. The project has 4.4k stars on GitHub.