What is Frappe Helpdesk used for?

Frappe Helpdesk is an open-source help desk and ticketing system from Frappe with agent and customer portals, SLAs, assignment rules, and a knowledge base. It is a good fit for small support teams moving off Zendesk or Help Scout and ERPNext users wanting a better ticketing module.

Is Frappe Helpdesk open source?

Yes. Frappe Helpdesk is open source under the AGPL-3.0 licence. Its source code is on GitHub at frappe/helpdesk and is written mainly in Vue.

Is Frappe Helpdesk free?

Yes. Frappe Helpdesk is open source, so the software itself is free to use. A managed cloud version is also available, with paid plans from $5 per month.

Can I self-host Frappe Helpdesk?

Yes. Frappe Helpdesk can be self-hosted on your own server or infrastructure.

What is Frappe Helpdesk an alternative to?

Frappe Helpdesk is an open-source alternative to Zendesk, Freshservice, Help Scout and Freshdesk. Other open-source alternatives to Zendesk include Zammad, Libredesk and Chatwoot.

Is Frappe Helpdesk actively maintained?

Yes. The most recent commit to Frappe Helpdesk was on 2 October 2026, and the latest release is v1.30.1, published on 3 September 2026. The project has 3.4k stars on GitHub.

Frappe Helpdesk: open-source alternative to Zendesk

About Frappe Helpdesk

Frappe Helpdesk is an open-source ticket management tool for customer support teams. It was built by the Frappe team after finding the support module in ERPNext too limited, and it aims to give support agents a clean interface and give customers a simple way to raise and follow issues. It is released under the AGPL-3.0 license.

It provides separate portal views for agents and customers, plus customizable SLAs, assignment rules that route tickets by priority, issue type, or workload, saved replies for common questions, and a knowledge base where customers can find help articles before opening a ticket. The interface is built with Vue on top of the Frappe Framework, which is written in Python and JavaScript.

You can install it on your own server as a Frappe app, or use Frappe Cloud, the project's managed hosting platform for Frappe applications. The topics tie it to tools such as Zendesk and Help Scout, so it is a fit for small and mid-sized teams looking for a self-hostable alternative that also integrates with existing Frappe or ERPNext systems.

Key features

Separate agent and customer portals
Customizable SLAs with response tracking
Rule-based ticket auto-assignment
Saved replies for common queries
Knowledge base with article search
Built on the Frappe Framework and Vue

Good fit for

→Small support teams moving off Zendesk or Help Scout
→ERPNext users wanting a better ticketing module

Built with: Vue; Python; JavaScript; TypeScript
Tags: helpdesk; ticketing; customer-support; knowledge-base; frappe; sla; self-hosted; vue

Frappe Helpdesk: questions and answers

What is Frappe Helpdesk used for?: Frappe Helpdesk is an open-source help desk and ticketing system from Frappe with agent and customer portals, SLAs, assignment rules, and a knowledge base. It is a good fit for small support teams moving off Zendesk or Help Scout and ERPNext users wanting a better ticketing module.
Is Frappe Helpdesk open source?: Yes. Frappe Helpdesk is open source under the AGPL-3.0 licence. Its source code is on GitHub at frappe/helpdesk and is written mainly in Vue.
Is Frappe Helpdesk free?: Yes. Frappe Helpdesk is open source, so the software itself is free to use. A managed cloud version is also available, with paid plans from $5 per month.
Can I self-host Frappe Helpdesk?: Yes. Frappe Helpdesk can be self-hosted on your own server or infrastructure.
What is Frappe Helpdesk an alternative to?: Frappe Helpdesk is an open-source alternative to Zendesk, Freshservice, Help Scout and Freshdesk. Other open-source alternatives to Zendesk include Zammad, Libredesk and Chatwoot.
Is Frappe Helpdesk actively maintained?: Yes. The most recent commit to Frappe Helpdesk was on 2 October 2026, and the latest release is v1.30.1, published on 3 September 2026. The project has 3.4k stars on GitHub.