What is Zoho Desk used for?

Zoho Desk is help desk ticketing software from Zoho with service level agreements, automation and multichannel support for customer service teams. It is a good fit for small support teams managing customer tickets.

Yes. Zoho Desk has a free plan, and paid plans start at ₹420 per seat per month. A free trial is also available.

Is Zoho Desk open source?

No. Zoho Desk is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zoho Desk include Frappe Helpdesk, UVdesk and Zammad.

What are some alternatives to Zoho Desk?

Zoho Desk competes with Zendesk, Help Scout and HappyFox. For open-source options, see Enlisted's ranked list of open-source Zoho Desk alternatives.

Zoho Desk: features, pricing and alternatives

About Zoho Desk

Zoho Desk is a customer service help desk from Zoho. It turns customer requests into tickets that agents can assign, track and resolve, and it supports service level agreements and automation so that teams can respond consistently as volume grows.

The vendor site could not be read when this entry was prepared, so detailed features, channels and plans are not described here. Zoho Desk is a proprietary, hosted service that is part of the Zoho application suite; check the vendor for current editions, integrations and pricing.

Key features

Ticket management for support teams
Service level agreement tracking
Automation of repetitive tasks
Part of the Zoho suite

Good fit for

→Small support teams managing customer tickets

Tags: help-desk; ticketing; customer-support; sla; automation; zoho; saas

Zoho Desk: questions and answers

What is Zoho Desk used for?: Zoho Desk is help desk ticketing software from Zoho with service level agreements, automation and multichannel support for customer service teams. It is a good fit for small support teams managing customer tickets.
Is Zoho Desk free?: Yes. Zoho Desk has a free plan, and paid plans start at ₹420 per seat per month. A free trial is also available.
Is Zoho Desk open source?: No. Zoho Desk is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zoho Desk include Frappe Helpdesk, UVdesk and Zammad.
What are some alternatives to Zoho Desk?: Zoho Desk competes with Zendesk, Help Scout and HappyFox. For open-source options, see Enlisted's ranked list of open-source Zoho Desk alternatives.