What is Gladly used for?

Gladly is a customer service platform organized around each person rather than tickets, now adding AI for shopping help and support on e-commerce sites. It is a good fit for e-commerce brands offering a personal store-associate experience online, and handling returns and purchase questions in one assistant.

How much does Gladly cost?

Gladly doesn't publish fixed prices; pricing is quoted on request.

Is Gladly open source?

No. Gladly is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Gladly include Chatwoot, Zammad and Libredesk.

What are some alternatives to Gladly?

Gladly competes with Kustomer, Zendesk and Salesforce Service Cloud. For open-source options, see Enlisted's ranked list of open-source Gladly alternatives.

Gladly: features, pricing and alternatives

About Gladly

Gladly is a customer service platform that keeps a continuous record of each customer instead of treating every request as a separate ticket. The idea is that agents and AI see the whole relationship, so help feels personal whether a shopper is asking a question or arranging a return.

The vendor now presents an agentic commerce platform for e-commerce brands. Its AI guides shoppers to the right product on the page, remembers who they are and what they care about through lifelong customer memory, and handles both shopping and service in one system rather than two separate bots. It also brings product discovery onto the brand's own site, as shoppers increasingly turn to general AI assistants for advice.

Gladly is proprietary and delivered as a hosted service. Visitors can request a demo or try an interactive version on the site, which also covers AI technology, an innovation lab and customer stories.

Key features

Customer-centric conversation history
AI shopping guidance on product pages
Lifelong customer memory
One AI for sales and service
Support across channels

Good fit for

→E-commerce brands offering a personal store-associate experience online
→Handling returns and purchase questions in one assistant

Tags: customer-support; ecommerce; ai; conversational-commerce; help-desk; saas

Gladly: questions and answers

What is Gladly used for?: Gladly is a customer service platform organized around each person rather than tickets, now adding AI for shopping help and support on e-commerce sites. It is a good fit for e-commerce brands offering a personal store-associate experience online, and handling returns and purchase questions in one assistant.
How much does Gladly cost?: Gladly doesn't publish fixed prices; pricing is quoted on request.
Is Gladly open source?: No. Gladly is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Gladly include Chatwoot, Zammad and Libredesk.
What are some alternatives to Gladly?: Gladly competes with Kustomer, Zendesk and Salesforce Service Cloud. For open-source options, see Enlisted's ranked list of open-source Gladly alternatives.