What is Sprinklr used for?

Sprinklr is an enterprise customer experience platform that covers social media management, customer care, insights and marketing. It is a good fit for enterprise social media management, social customer care at scale, and brand monitoring and market insights.

How much does Sprinklr cost?

Sprinklr doesn't publish fixed prices; pricing is quoted on request.

Is Sprinklr open source?

No. Sprinklr is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Sprinklr include Chatwoot.

What are some alternatives to Sprinklr?

Sprinklr competes with Hootsuite, Sprout Social and Emplifi. For open-source options, see Enlisted's ranked list of open-source Sprinklr alternatives.

Sprinklr: features, pricing and alternatives

About Sprinklr

Sprinklr is a commercial customer experience management platform sold to large organizations. It consolidates work that is often split across separate tools: handling customer service contacts, publishing and monitoring social media, analyzing public conversations and running marketing campaigns.

The product line is grouped into suites for Service, Social, Insights and Marketing. Service covers areas such as an inbound and outbound contact center, live chat, omnichannel routing, an agent desktop, conversational IVR, workforce management, community software and AI agents with an agent copilot. Social covers publishing, engagement, employee advocacy and social advertising, while Insights centers on social listening, surveys and competitive benchmarking.

All suites sit on a unified platform with shared data, integrations, APIs and security controls. Sprinklr is proprietary software delivered as a hosted service and sold through a sales process with demos, so it is aimed at enterprise marketing, social and care teams rather than small businesses.

Key features

Contact center with omnichannel routing
Social publishing and engagement tools
Social listening and competitive benchmarking
Conversational IVR and live chat
AI agents and agent copilot
Workforce management and quality management
Unified platform with APIs and integrations

Good fit for

→Enterprise social media management
→Social customer care at scale
→Brand monitoring and market insights

Tags: customer-experience; social-media; contact-center; social-listening; enterprise; customer-care; marketing

Sprinklr: questions and answers

What is Sprinklr used for?: Sprinklr is an enterprise customer experience platform that covers social media management, customer care, insights and marketing. It is a good fit for enterprise social media management, social customer care at scale, and brand monitoring and market insights.
How much does Sprinklr cost?: Sprinklr doesn't publish fixed prices; pricing is quoted on request.
Is Sprinklr open source?: No. Sprinklr is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Sprinklr include Chatwoot.
What are some alternatives to Sprinklr?: Sprinklr competes with Hootsuite, Sprout Social and Emplifi. For open-source options, see Enlisted's ranked list of open-source Sprinklr alternatives.