About Emplifi
Emplifi is a commercial platform aimed at large brands that run social media across marketing, commerce and customer service. It brings together publishing, community management, listening and analytics so these teams can work from shared data.
The vendor organizes its offering by team: social marketing, social commerce, social customer care, and service and agent case management. Product modules include unified analytics, a publisher, community, listening, influencers, user-generated content, care, chatbot, ratings and reviews, live advisor and agent tools. It describes its approach as autonomous customer experience supported by AI. Emplifi is a hosted enterprise product.
Key features
- Unified social analytics
- Publishing and community management
- Social listening for brand mentions
- Influencer and user-generated content tools
- Chatbot and customer care modules
- Ratings and reviews management
Good fit for
- →Handling social customer care at scale
- →Linking social content to ecommerce sales
- Tags
- social-media-management
- social-listening
- customer-care
- social-commerce
- analytics
- enterprise
- ai
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