Chatwoot
An open-source omnichannel customer support desk with live chat, email and social inbox, an AI agent and a help center, positioned against Intercom and Zendesk.
- GitHub stars
- 37k
- Last commit
- today
- Latest release
- v4.18.0
- Self-hosted
- Yes
- Hosted version
- Available
Chatwoot is an open-source, self-hostable customer support platform that gathers all customer conversations into one inbox. It is presented as an alternative to Intercom, Zendesk and Salesforce Service Cloud, and aims to give businesses control over their customer data while managing conversations across channels.
The shared inbox takes in website live chat, email, SMS and messaging channels such as Facebook, Instagram, Twitter, WhatsApp, Telegram and Line. An AI agent called Captain automates replies to common questions to reduce agent workload, and a built-in Help Center portal lets you publish articles and FAQs so customers can find answers themselves. Collaboration tools include private notes with mentions, labels, canned responses, auto-assignment based on availability, custom views and filters, a command bar and multi-language support.
Chatwoot is built with Ruby on Rails and Vue and can be run with Docker, with deployment guides on its help center. The repository license is listed as 'Other', so confirm which parts are open source. A hosted cloud version is also available for teams that prefer not to maintain their own server.
Key features
- Shared inbox across chat, email and social channels
- Captain AI agent for automated replies
- Built-in Help Center portal
- Private notes and @mentions
- Canned responses and auto-assignment
- Custom views and filters
- Support for multiple languages
Pricing: Hacker is free for up to 2 agents. Startups costs $19, Business $39 and Enterprise $99 per agent per month, with a 15-day free trial; extra Captain AI credits are $20 per 1,000.
