What is Khoros used for?

Khoros is a customer engagement platform spanning community software (Aurora AI) and social listening and publishing (Iris AI) for large brands. It is a good fit for large brands running a customer support community, monitoring social conversations about a brand and publishing across social channels from one platform.

How much does Khoros cost?

Khoros doesn't publish fixed prices; pricing is quoted on request.

Is Khoros open source?

No. Khoros is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Khoros include Discourse, NodeBB and Flarum.

What are some alternatives to Khoros?

Khoros competes with Higher Logic, Bettermode and Sprinklr. For open-source options, see Enlisted's ranked list of open-source Khoros alternatives.

Khoros: features, pricing and alternatives

About Khoros

Khoros is a vendor of customer engagement software, with a long history in brand communities and social media management. Its current homepage frames the product as AI-native, with two main platforms covering community and social conversations.

Aurora AI is described as the evolution of the Khoros community platform, with a focus on technical overview, benefits and a CommunityGuard feature, and a comparison with its classic product. Iris AI unifies social listening and publishing to turn large volumes of social posts into signals brands can act on. The company also targets industries such as financial services, retail, technology, telecom and travel.

Khoros is a commercial, vendor-hosted enterprise product sold through sales conversations, with training, product coaching and a developer portal available to customers.

Key features

Aurora AI customer community platform
Iris AI social listening and publishing
CommunityGuard moderation capabilities
Developer portal and APIs
Training and product coaching for customers

Good fit for

→Large brands running a customer support community
→Monitoring social conversations about a brand
→Publishing across social channels from one platform

Tags: community; social-media; customer-engagement; social-listening; enterprise; ai

Khoros: questions and answers

What is Khoros used for?: Khoros is a customer engagement platform spanning community software (Aurora AI) and social listening and publishing (Iris AI) for large brands. It is a good fit for large brands running a customer support community, monitoring social conversations about a brand and publishing across social channels from one platform.
How much does Khoros cost?: Khoros doesn't publish fixed prices; pricing is quoted on request.
Is Khoros open source?: No. Khoros is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Khoros include Discourse, NodeBB and Flarum.
What are some alternatives to Khoros?: Khoros competes with Higher Logic, Bettermode and Sprinklr. For open-source options, see Enlisted's ranked list of open-source Khoros alternatives.