What is GLPI used for?

GLPI is a free IT asset management and ITSM suite offering an ITIL service desk, inventory, CMDB, license tracking and software auditing. It is a good fit for helpdesk ticketing for internal IT, tracking hardware and software inventory, and auditing software licenses.

Yes. GLPI is open source under the GPL-3.0 licence. Its source code is on GitHub at glpi-project/glpi and is written mainly in PHP.

Yes. GLPI is open source, so the software itself is free to use.

Can I self-host GLPI?

Yes. GLPI can be self-hosted on your own server or infrastructure.

What is GLPI an alternative to?

GLPI is an open-source alternative to ServiceNow, Jira Service Management, Freshservice and SolarWinds Service Desk. Other open-source alternatives to ServiceNow include iTop.

Is GLPI actively maintained?

Yes. The most recent commit to GLPI was on 2 October 2026, and the latest release is 11.0.11, published on 1 October 2026. The project has 6.4k stars on GitHub.

GLPI: open-source alternative to ServiceNow

About GLPI

GLPI is a free IT asset and service management package; its name abbreviates the French Gestionnaire Libre de Parc Informatique. It combines an ITIL-style service desk with inventory and configuration management, so IT teams can track which equipment and software they own while also handling the tickets that relate to it.

Main capabilities include service asset and configuration management for computers, peripherals, network printers and their components, with a native dynamic inventory from version 10 onward to keep the configuration database current. It also covers request fulfillment, incident handling, license tracking, software auditing and data center management, and the project topics mention impact analysis and a CMDB.

GLPI is written in PHP, licensed under GPL-3.0 and normally self-hosted on a web server with a database. It suits IT departments that want a single open-source system for helpdesk tickets, asset inventory and software compliance.

Key features

ITIL service desk with ticketing
Asset inventory and configuration database
Native dynamic inventory since version 10
Software license tracking and auditing
Incident and request management
Data center asset management

Good fit for

→Helpdesk ticketing for internal IT
→Tracking hardware and software inventory
→Auditing software licenses

Built with: PHP
Tags: itsm; itil; helpdesk; asset-management; cmdb; inventory; license-management; php

GLPI: questions and answers

What is GLPI used for?: GLPI is a free IT asset management and ITSM suite offering an ITIL service desk, inventory, CMDB, license tracking and software auditing. It is a good fit for helpdesk ticketing for internal IT, tracking hardware and software inventory, and auditing software licenses.
Is GLPI open source?: Yes. GLPI is open source under the GPL-3.0 licence. Its source code is on GitHub at glpi-project/glpi and is written mainly in PHP.
Is GLPI free?: Yes. GLPI is open source, so the software itself is free to use.
Can I self-host GLPI?: Yes. GLPI can be self-hosted on your own server or infrastructure.
What is GLPI an alternative to?: GLPI is an open-source alternative to ServiceNow, Jira Service Management, Freshservice and SolarWinds Service Desk. Other open-source alternatives to ServiceNow include iTop.
Is GLPI actively maintained?: Yes. The most recent commit to GLPI was on 2 October 2026, and the latest release is 11.0.11, published on 1 October 2026. The project has 6.4k stars on GitHub.